Every review, survey & reputation automation your business needs

Doctor Review Management: Monitor Patient Reviews on Every Healthcare Platform

Physician reviews are spread across more platforms than almost any other profession.

Via Dashboard, Email

Education Satisfaction Survey: Automated CSAT for Schools and Training Providers

Education satisfaction scores are most actionable when they are attributed to the specific teacher, subject, or programme component that generated them.

Via Email, SMS

Email Review Request: Automated Requests That Arrive at the Right Moment

A review request sent three days after an interaction converts at a fraction of the rate of one sent three hours after.

Via Email

Email Survey: Triggered Surveys That Reach Customers at Peak Responsiveness

An email survey sent to your full list on Tuesday at 10am is a campaign.

Via Email

Enterprise Review Management: Structured Response Workflows at Scale

When reviews arrive across ten product lines and twelve markets, the bottleneck is always routing: who owns the response, and whether anyone has actually confirmed it.

Via Dashboard, Email

Event Feedback Survey: Automated Post-Event Surveys for Every Attendee

Event surveys sent by email three days after the event get a 12% response rate.

Via Email, SMS

Exit Survey: Capture Why Customers Leave Before They Are Gone

Customers who cancel without being asked why are a permanent blind spot.

Via Email, In-App

Feedback Analysis: Turn Raw Responses Into Clear Improvement Priorities

The gap between collecting feedback and acting on it is almost always an analysis problem.

Via Dashboard, Email

Feedback Form Template: Structure, Route, and Track Every Submission Automatically

A feedback form template that collects submissions is a starting point, not a system.

Via Email, Web

Feedback Themes: Surface What Customers Keep Saying Without Reading Every Response

The patterns in your feedback data are more valuable than any individual response.

Via Dashboard, Email

Financial Services Review Management: Compliant Responses at Scale

Review response records are increasingly part of regulatory examination files for financial firms.

Via Dashboard, Email

Franchise Review Management: One Dashboard for Every Location

A single 2-star review at one location affects how people perceive every location in the network.

Via Dashboard, Email

Government Satisfaction Survey: Measure Citizen Experience Across Every Service

Government satisfaction surveys that go out annually capture how citizens felt about services months ago.

Via Email, SMS

Guest Satisfaction Survey: Capture the Experience Before Guests Check Out

Guest satisfaction peaks in the first few hours after checkout.

Via SMS, Email

Healthcare Review Management: Centralised for Clinics, Hospitals and Groups

Multi-provider healthcare groups face the same challenge franchise networks do: reputation is set at the individual level but brand damage happens at the organisation level.

Via Dashboard, Email

How to Remove Fake Reviews: Monitor, Flag, and Report Suspicious Activity Automatically

Fake reviews are a real operational problem but identifying and reporting them is a time-consuming manual process.

Via Dashboard, Email

In-App Survey: Trigger Contextual Feedback at the Exact Moment of Product Use

A survey that interrupts a user mid-task is friction.

Via In-App

Insurance Company Satisfaction Survey: Automated CSAT After Every Claim and Renewal

Insurance policyholders make their renewal decision based almost entirely on their claims experience.

Via Email, SMS

IT Support Feedback Survey: Post-Ticket Surveys That Improve Every Resolution

IT support tickets that are closed without a satisfaction check leave the helpdesk team guessing whether the resolution actually worked.

Via Email, SMS

Klaviyo Review Request: Add Review Asks to Your Existing Klaviyo Flows

If your post-purchase sequences already run through Klaviyo, your review requests should be part of those flows, not a separate campaign.

Via Email

Lawyer Review Management: Monitor Every Review Across Avvo, Google and Martindale

Most law firm marketing teams check one review platform and ignore the others.

Via Dashboard, Email

Lawyer Satisfaction Survey: Automated Client Feedback After Matter Close

Legal clients make referrals based on experience, not just outcome.

Via Email, SMS

Mailchimp Survey Integration: Add Feedback Steps to Your Existing Email Flows

Your Mailchimp audience segments and trigger logic are already built.

Via Email

Member Satisfaction Survey: Track Retention Risk Across Your Membership Base

Member satisfaction is a leading indicator of renewal.

Via Email, In-App

Multi-Location Review Management: Respond Faster, Improve Every Site

Area managers are accountable for location ratings but rarely have time to monitor them across multiple platforms.

Via Dashboard, Email

Negative Review Response: Automate Drafts That Protect Your Reputation at Scale

Negative reviews that go unanswered cost you customers.

Via Dashboard, Email

NPS Survey: Automate Net Promoter Score at Every Customer Milestone

A once-a-year NPS survey tells you your overall promoter ratio but nothing about which touchpoints are creating detractors.

Via Email, SMS, In-App

Onboarding Survey: Catch New Customer Friction Before It Becomes Churn

The first 30 days determine whether a new customer becomes a long-term one.

Via Email, In-App

Online Feedback Form: Collect, Route, and Act on Customer Input Automatically

A feedback form that sends responses to a shared inbox is not a feedback system.

Via Email, Web

Online Reputation Management: Monitor Every Review, Respond to All of Them

Your online reputation is being written continuously whether you are paying attention or not.

Via Dashboard, Email

Patient Satisfaction Survey: Automated Post-Visit Feedback for Healthcare

Healthcare patient feedback that arrives in an annual survey report is too late to fix anything.

Via SMS, Email

Pharmacy Feedback Survey: Capture Patient Experience After Every Visit

Pharmacy patients interact with the same business more frequently than almost any other healthcare setting.

Via SMS, Email

Physician Review Management: All Patient Reviews, One Dashboard

A physician's reviews are scattered across platforms they often do not know exist.

Via Dashboard, Email

Positive Review Response: Acknowledge Happy Customers at Scale Without Generic Replies

A positive review deserves more than a copied "Thanks for your feedback!" Deploy this automation and every 4 and 5-star review gets a response that references specifically what the reviewer praised, reinforcing the experience and demonstrating to every prospective customer reading it that your business pays attention.

Via Dashboard, Email

Post-Purchase Survey: Capture Buyer Experience at the Moment of Peak Clarity

A post-purchase survey sent a week after delivery measures memory.

Via Email, SMS

Post-Service Survey: Capture Service Quality While the Appointment Is Still Fresh

The best time to measure a service experience is immediately after it ends, not 24 hours later in a scheduled email.

Via Email, SMS

Post-Stay Survey: Capture Guest Experience Before the Next Booking Decision Is Made

A guest's decision to return or recommend your property is made in the hours after checkout, not a week later when you get around to sending a survey.

Via Email, SMS

Post-Visit Survey: Measure Experience Quality at the Moment of Highest Recall

A visit-based business has a narrow window to capture honest, specific feedback.

Via Email, SMS

Product Feedback Survey: Continuous Product Intelligence Without Scheduled Research Cycles

Product feedback collected through a quarterly survey is a snapshot from three months ago.

Via Email, In-App

Pulse Survey: Frequent Check-ins That Catch Decline Before It Compounds

Satisfaction problems that build slowly are invisible to monthly surveys and obvious in hindsight.

Via Email, SMS, In-App

QR Code Survey: Instant In-Location Feedback Without Paper Forms or App Downloads

A QR code on a receipt, table tent, or counter card turns the moment of experience into a feedback capture point.

Via SMS, Web

Reputation Monitoring: Know When Your Brand Is Mentioned Before Anyone Else Does

Your reputation is being written on platforms you may not be checking regularly.

Via Dashboard, Email

Respond to Google Reviews: Automated Drafts, Approved by Your Team, Posted on Time

Google reviews with no response signal an unengaged business to every prospective customer reading your profile.

Via Dashboard, Email

Respond to Yelp Reviews: Automate Drafts for Every Yelp Review You Receive

Yelp reviews sit unanswered on most business profiles because the platform requires manual monitoring and manual replies.

Via Dashboard, Email

Review Aggregation: One Feed for Every Platform You Need to Monitor

Checking five review platforms manually means some reviews get missed, some get slow responses, and none gives you a complete picture.

Via Dashboard, Email

Review Alerts: Get Notified the Moment a New Review Posts on Any Platform

A review posted while your team is offline can sit unanswered for hours.

Via Dashboard, Email, SMS

Review Invitation: Personalised Invites That Arrive at the Right Moment

The difference between a review invitation that gets ignored and one that converts is personalisation and timing.

Via Email, SMS

Review Management: One Dashboard for Every Platform, Every Location

Managing reviews manually across five platforms means some reviews get missed, some get slow responses, and patterns never get spotted.

Via Dashboard, Email

Review Monitoring: Real-Time Alerts for Every New Review Across Every Platform

A review monitoring setup that requires manual checking is not monitoring, it is checking.

Via Dashboard, Email, SMS

Review Reminder: Recover the Reviews Lost to Inaction With One Well-Timed Follow-Up

Most customers who intend to leave a review don't complete it on the first ask.

Via Email, SMS

Review Reply Templates: Consistent, Personalised Responses Deployed at Scale

A template that gets copied and pasted reads like a template.

Via Dashboard, Email

Review Request Email: Triggered Emails That Convert at 3x the Rate of Campaigns

A review request email on a fixed weekly schedule goes out to customers at every stage of their experience, most of them the wrong stage.

Via Email

Review Request: Automated Asks That Arrive at the Right Moment

A review request sent three days after a positive interaction converts at a fraction of the rate of one sent the same day.

Via Email, SMS

Review Sentiment Analysis: Understand What Customers Are Really Saying

A 3-star review average tells you customers are not thrilled.

Via Dashboard, Email

Review Tracking: Monitor Rating Trends Across Every Platform Over Time

Knowing your current star average tells you where you are today.

Via Dashboard, Email

Sentiment Analysis for Feedback: Surface Trends Before They Surface in Ratings

Sentiment in customer feedback shifts weeks before it shows up in star ratings.

Via Dashboard, Email

Service Feedback Survey: Capture Every Service Interaction Before the Customer Moves On

A service feedback survey sent days after the appointment measures memory.

Via Email, SMS

Slack Survey Integration: Collect Internal and Customer Feedback Inside Slack

If your team or customers already communicate in Slack, surveys delivered there remove a channel switch.

Via Email, Web

SMS Review Request: Direct-to-Review-Form Texts at 98% Open Rate

SMS review requests arrive on the device in the customer's hand, at a 98% open rate, within minutes of sending.

Via SMS

SMS Survey: Post-Interaction Surveys Customers Actually Open and Complete

SMS open rates are 98%.

Via SMS

Software Satisfaction Survey: Automated CSAT at Every SaaS Milestone

Satisfaction at month 3 predicts SaaS renewal more reliably than usage data alone.

Via In-App, Email

Suggestion Form: Collect Ideas and Route Them to the Right Team Instantly

A suggestion box that leads nowhere is worse than no suggestion box at all.

Via Email, Web

Survey Analysis: Automated Trend Detection Across Every Response You Collect

A survey without analysis is a data collection exercise with no output.

Via Dashboard, Email

Tourism Feedback Survey: Collect Visitor Experience Data at Scale

Visitors form their opinion of a destination within hours of arriving or departing.

Via Email, SMS

Travel Feedback Survey: Capture Client Experience After Every Trip

Travel clients return from a trip with strong opinions that fade fast.

Via Email, SMS

University Feedback Survey: Student Experience Surveys at Every Course Level

University student feedback collected in June about a September experience is nearly useless operationally.

Via Email, SMS

Voice of the Customer Survey: Continuous VoC Data Without Quarterly Research Projects

Voice of the customer research that runs quarterly gives you four snapshots per year.

Via Email, In-App

Website Feedback Form: Capture Visitor Intent and Route It to the Right Team

A website feedback form that routes to a general inbox tells you what visitors think but not what to do about it.

Via Email, Web

Website Feedback Widget: Capture Visitor Signals on Any Page Without Interrupting the Browse

A feedback widget that sits on every page captures signals a standard contact form misses.

Via Email, Web

WhatsApp Survey: Reach Customers Through the Channel They Actually Check

WhatsApp open rates exceed 90%.

Via WhatsApp