Retail & E-Commerce
Turn Customer Feedback Into Seamless Shopping Experiences
Capture feedback across every touchpoint — and use automation and AI to improve satisfaction, speed, and conversion.
14-day free trial, no credit card required
Great shopping experiences don’t happen by accident. FeedbackRobot helps you create them.
Capture real-time feedback from browsing to delivery. Spot issues early, fix friction fast, and make every interaction effortless. Turn feedback into action — and action into loyalty
Because exceptional retail starts with listening.
Journey Touchpoints
How FeedbackRobot fits into each moment
01
Before Purchase
Understand intent and expectations to guide shoppers confidently.
01
Before Purchase
Understand intent and expectations to guide shoppers confidently.
01
Before Purchase
Understand intent and expectations to guide shoppers confidently.
02
During the Experience
Catch issues with product info, checkout, or support and resolve them instantly.
02
During the Experience
Catch issues with product info, checkout, or support and resolve them instantly.
02
During the Experience
Catch issues with product info, checkout, or support and resolve them instantly.
03
At Delivery / Pickup
Improve speed, accuracy, and reliability right at the final mile.
03
At Delivery / Pickup
Improve speed, accuracy, and reliability right at the final mile.
03
At Delivery / Pickup
Improve speed, accuracy, and reliability right at the final mile.
04
After the Purchase
Collect feedback on products and service to drive repeat sales and loyalty.
04
After the Purchase
Collect feedback on products and service to drive repeat sales and loyalty.
04
After the Purchase
Collect feedback on products and service to drive repeat sales and loyalty.
Features
Tools designed for retail
and e-commerce teams
Ceate Surveys with AI
Build targeted surveys that capture shopper insights across browsing, checkout, and delivery experiences.
Ceate Surveys with AI
Build targeted surveys that capture shopper insights across browsing, checkout, and delivery experiences.
Ceate Surveys with AI
Build targeted surveys that capture shopper insights across browsing, checkout, and delivery experiences.
Resolve Feedback Automatically
Detect issues like delays, confusion, or product concerns and trigger fast, personalized resolutions.
Resolve Feedback Automatically
Detect issues like delays, confusion, or product concerns and trigger fast, personalized resolutions.
Resolve Feedback Automatically
Detect issues like delays, confusion, or product concerns and trigger fast, personalized resolutions.
Automate Customer Workflows
Streamline follow-ups, alerts, and routine tasks to keep shoppers engaged and supported at every step.
Automate Customer Workflows
Streamline follow-ups, alerts, and routine tasks to keep shoppers engaged and supported at every step.
Automate Customer Workflows
Streamline follow-ups, alerts, and routine tasks to keep shoppers engaged and supported at every step.
Spotlight Positive Moments
Highlight great customer feedback as social proof to build trust and boost conversions.
Spotlight Positive Moments
Highlight great customer feedback as social proof to build trust and boost conversions.
Spotlight Positive Moments
Highlight great customer feedback as social proof to build trust and boost conversions.
Pricing Plans
Scale Confidently with
the Right Plan
No hidden fees, no pressure. Just smart tools to help you collect, understand resolve feedback from day one.
Monthly
Yearly
(15% OFF)
Starter
Most Popular
$39
per month
For testing & very small teams
Features
500 sends/mo, 150 responses/mo
10 AI Survey credits/mo
50 AI Resolution threads/mo
AI summaries, QR codes, embed
No branding or custom domain
No automations or API
Growth
Most Popular
$99
per month
For growing brands ready to scale results
Features
10,000 sends/mo, 3,000 responses/mo
100 AI Survey credits/mo
500 AI Resolution threads/mo
AI summaries, QR codes, embed
Add custom branding
No automations, custom domain, or API
Scale
Most Popular
$299
per month
For teams integrating FeedbackRobot.
Features
Unlimited sends, Unlimited responses
Unlimited AI Survey credits
Unlimited AI Resolution threads
AI summaries, QR codes, embed
Automations, triggers, and API access
Custom domain & vanity URLs
Monthly
Yearly
(15% OFF)
Starter
Most Popular
$39
per month
For testing & very small teams
Features
500 sends/mo, 150 responses/mo
10 AI Survey credits/mo
50 AI Resolution threads/mo
AI summaries, QR codes, embed
No branding or custom domain
No automations or API
Growth
Most Popular
$99
per month
For growing brands ready to scale results
Features
10,000 sends/mo, 3,000 responses/mo
100 AI Survey credits/mo
500 AI Resolution threads/mo
AI summaries, QR codes, embed
Add custom branding
No automations, custom domain, or API
Scale
Most Popular
$299
per month
For teams integrating FeedbackRobot.
Features
Unlimited sends, Unlimited responses
Unlimited AI Survey credits
Unlimited AI Resolution threads
AI summaries, QR codes, embed
Automations, triggers, and API access
Custom domain & vanity URLs
Monthly
Yearly
(15% OFF)
Starter
Most Popular
$39
per month
For testing & very small teams
Features
500 sends/mo, 150 responses/mo
10 AI Survey credits/mo
50 AI Resolution threads/mo
AI summaries, QR codes, embed
No branding or custom domain
No automations or API
Growth
Most Popular
$99
per month
For growing brands ready to scale results
Features
10,000 sends/mo, 3,000 responses/mo
100 AI Survey credits/mo
500 AI Resolution threads/mo
AI summaries, QR codes, embed
Add custom branding
No automations, custom domain, or API
Scale
Most Popular
$299
per month
For teams integrating FeedbackRobot.
Features
Unlimited sends, Unlimited responses
Unlimited AI Survey credits
Unlimited AI Resolution threads
AI summaries, QR codes, embed
Automations, triggers, and API access
Custom domain & vanity URLs
Frequently Asked Questions
Still got questions? Visit our
What is FeedbackRobot and how can it help my business?
How does FeedbackRobot work?
What kind of businesses or industries can use FeedbackRobot?
Do I need technical skills or complicated setup to start using it?
Is there a trial or cost to get started?
Frequently Asked Questions
Still got questions? Visit our
What is FeedbackRobot and how can it help my business?
How does FeedbackRobot work?
What kind of businesses or industries can use FeedbackRobot?
Do I need technical skills or complicated setup to start using it?
Is there a trial or cost to get started?
Frequently Asked Questions
Still got questions? Visit our
What is FeedbackRobot and how can it help my business?
How does FeedbackRobot work?
What kind of businesses or industries can use FeedbackRobot?
Do I need technical skills or complicated setup to start using it?
Is there a trial or cost to get started?
Ready to Turn Feedback Into Growth?
Discover how FeedbackRobot helps you collect customer insights, resolve issues faster, and keep more customers coming back.
14-day free trial, no credit card required
Ready to Turn Feedback Into Growth?
Discover how FeedbackRobot helps you collect customer insights, resolve issues faster, and keep more customers coming back.
14-day free trial, no credit card required
Ready to Turn Feedback Into Growth?
Discover how FeedbackRobot helps you collect customer insights, resolve issues faster, and keep more customers coming back.
14-day free trial, no credit card required