Monitor Client Reviews Across Every Platform

Which review sites Radar connects to

Radar pulls reviews from eight platforms: Google, Tripadvisor, Booking.com, Agoda, Facebook, Yelp, Zomato and OpenTable. You connect each one once, from the skills marketplace, and Radar keeps it in sync from then on.

Google is the quickest to connect — you search for your business by name and pick it from the list. The other platforms are connected by pointing Radar at your existing listing, so there is no migration and nothing to install on your side. Connecting a source does not change anything about how that listing works publicly; Radar only reads from it.

What happens after a source is connected

The first sync pulls in your review history so you are not starting from an empty dashboard, then new reviews arrive automatically as they are posted. Every review that comes in is:

• Tagged for sentiment, so you can filter to the negative ones without reading everything
• Summarised, so a month of reviews can be read as a paragraph instead of a list
• Checked against your resolution rules, which is what allows a bad review to open a resolution automatically rather than sitting unnoticed

Reviews from every connected platform land in the same view. If you run several locations, each location keeps its own sources and its own numbers, and the roll-up view shows the group.

Replies are drafted, not posted

This is worth being precise about, because most tools in this category are vague on it. FeedbackRobot drafts a reply in your tone of voice and shows it to you. Publishing it is still your action, in the review platform’s own console.

That is a deliberate boundary rather than a missing feature. Most review platforms either don’t offer a reply API or restrict it in ways that make automated posting unreliable, and a reply posted to the wrong review is far more damaging than one posted a few minutes later. What you save is the writing, not the clicking — which is where the time actually goes when you are dealing with a week’s worth of reviews.

What Radar is for

Radar answers three questions that are genuinely hard to answer manually once you pass a few dozen reviews a month: what are people saying, is it getting better or worse, and which specific review needs a human today. Sentiment trends and keyword tracking cover the first two. The resolutions queue covers the third.

If you only need to watch a single Google listing, Radar is more than you need. It earns its place when you have more than one platform, more than one location, or enough review volume that reading everything stops being realistic.