review monitoring
Review Management
A review monitoring setup that requires manual checking is not monitoring, it is checking. Deploy this automation and new reviews surface automatically the moment they are posted, routed to the right person with enough context to respond immediately.
About this automation
Type
Review Management
Industry
Free to use
✓ Yes
Deploy time
Under 5 min
Triggers
New Review
Delivers via
Dashboard, Email, SMS
What your dashboard shows
Real-time alerts on every platform
A new review anywhere generates a notification within minutes
Routed to the right person
A review mentioning a specific staff member routes to their supervisor
Below-threshold priority
A 1-star review triggers an immediate notification to the reputation manager
Location-level pattern surfacing
An above-average volume of a specific complaint type at one location signals an issue before it shows up as a rating decline
Alert delivery method
Configurable across Dashboard, Email, or SMS depending on urgency
The automation
New review posts, anywhere, any time
Fires the instant a new review posts, wherever it posts.
New Review
Real-time alert with context
Routes to the right person, including a specific staff member's supervisor if named.
Priority by star rating
A 1-star review jumps the queue ahead of routine reviews.
Positive sentiment
Positive reviews logged for the record.
Needs attention
Below-threshold reviews trigger an immediate notification.
Dashboard: location-level patterns
Unusual complaint volume at a specific location surfaces before it becomes a rating decline.
Why this automation matters
The difference between review monitoring and review checking is automation. Checking is when someone remembers to look at the Google Business dashboard twice a week. Monitoring is when a new review on any platform generates an alert within minutes, routes to the right team member, and arrives with enough context to act on without any additional research. Most businesses have the former and believe they have the latter. Deploy FeedbackRobot's review monitoring automation and every platform you connect generates real-time alerts. A 1-star review on Google triggers an immediate notification to the reputation manager and the relevant location or department lead. A review mentioning a specific staff member routes to their supervisor. A review on an industry directory that your team rarely visits surfaces the same way as one on Google. For multi-location businesses, the monitoring layer surfaces operational patterns at the location level. A location generating an above-average volume of reviews mentioning wait times is signalling an issue before it shows up as a rating decline. The monitoring system does not just alert you to reviews. It gives you the data to see patterns before they become visible to prospective customers.
Expected outcome
Connects to the platforms that matter
Triggers
New Review
Channels
Dashboard, Email, SMS
Common questions
What's the actual difference between monitoring and just checking manually?
Checking depends on someone remembering to look, monitoring generates an alert the moment a review posts, with enough context attached to act without further research.
Does a review on an obscure or rarely-checked directory get the same treatment as a Google review?
Yes, every connected platform generates the same real-time alert regardless of how often your team would otherwise think to check it.
Can this route to a specific person based on what the review mentions?
Yes, if a review names a specific staff member or department, it can route to their supervisor rather than a general queue.
How does this help multi-location businesses specifically?
It surfaces patterns at the location level, a location generating unusual complaint volume about a specific issue is visible before it compounds into a visible rating decline.