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Powerful Features That Turn Feedback Into Loyalty

From smarter surveys to AI-powered resolutions, everything is crafted to improve how you support your customers

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Built-in Features
That Work For You

Insightful dashboard for real-time feedback analytics

We give you a clear view of what your customers are saying so you can respond smarter, faster and with real confidence.

Insightful dashboard for real-time feedback analytics

We give you a clear view of what your customers are saying so you can respond smarter, faster and with real confidence.

Insightful dashboard for real-time feedback analytics

We give you a clear view of what your customers are saying so you can respond smarter, faster and with real confidence.

AI survey builder that creates forms in seconds

We help you launch intelligent surveys in seconds so you can start listening to your customers without wasting time.

AI survey builder that creates forms in seconds

We help you launch intelligent surveys in seconds so you can start listening to your customers without wasting time.

AI survey builder that creates forms in seconds

We help you launch intelligent surveys in seconds so you can start listening to your customers without wasting time.

Diverse survey templates for any customer touchpoint

We’ve built ready-to-use surveys so you can ask the right questions at the right time.

Diverse survey templates for any customer touchpoint

We’ve built ready-to-use surveys so you can ask the right questions at the right time.

Diverse survey templates for any customer touchpoint

We’ve built ready-to-use surveys so you can ask the right questions at the right time.

Complete survey log with full history tracking

We keep a full record of every survey and response so you always know what your customers said and when they said it.

Complete survey log with full history tracking

We keep a full record of every survey and response so you always know what your customers said and when they said it.

Complete survey log with full history tracking

We keep a full record of every survey and response so you always know what your customers said and when they said it.

Instant AI summaries of survey results

We turn feedback into useful insights so you always know what your customers need.

Instant AI summaries of survey results

We turn feedback into useful insights so you always know what your customers need.

Instant AI summaries of survey results

We turn feedback into useful insights so you always know what your customers need.

AI-powered resolution engine for negative feedback

We respond to unhappy customers with rewards or chats to make things right and build loyalty.

AI-powered resolution engine for negative feedback

We respond to unhappy customers with rewards or chats to make things right and build loyalty.

AI-powered resolution engine for negative feedback

We respond to unhappy customers with rewards or chats to make things right and build loyalty.

Fully automated survey distribution and timing

We handle the when and how for you, so customers receive surveys exactly when they’re most likely to respond.

Fully automated survey distribution and timing

We handle the when and how for you, so customers receive surveys exactly when they’re most likely to respond.

Fully automated survey distribution and timing

We handle the when and how for you, so customers receive surveys exactly when they’re most likely to respond.

Flexible survey delivery across multiple channels

We make it easy to reach customers wherever they are by supporting email, SMS, websites and WhatsApp

Flexible survey delivery across multiple channels

We make it easy to reach customers wherever they are by supporting email, SMS, websites and WhatsApp

Flexible survey delivery across multiple channels

We make it easy to reach customers wherever they are by supporting email, SMS, websites and WhatsApp

Smart integrations with Shopify and more

This feature analyzes customer behavior, past interactions, purchase history, and sales patterns

Smart integrations with Shopify and more

This feature analyzes customer behavior, past interactions, purchase history, and sales patterns

Smart integrations with Shopify and more

This feature analyzes customer behavior, past interactions, purchase history, and sales patterns

Deep Dive Into the Features

Let AI Handle Negative Feedback

Automate responses to unhappy customers in real time and resolve issues before they impact loyalty or reviews. Customers using AI Resolutions see higher satisfaction and faster recovery.

42%

Increase in loyalty program engagement

2.8X

Faster resolution time

Let AI Handle Negative Feedback

Automate responses to unhappy customers in real time and resolve issues before they impact loyalty or reviews. Customers using AI Resolutions see higher satisfaction and faster recovery.

42%

Increase in loyalty program engagement

2.8X

Faster resolution time

Let AI Handle Negative Feedback

Automate responses to unhappy customers in real time and resolve issues before they impact loyalty or reviews. Customers using AI Resolutions see higher satisfaction and faster recovery.

42%

Increase in loyalty program engagement

2.8X

Faster resolution time

Build Surveys Instantly With AI Survey Builder

Generate personalized surveys using AI to improve response quality and reduce time spent on setup

Instantly generate surveys with AI that understands your goals

Customize or send surveys right away with zero extra steps

AI suggests questions, formats, and answer types automatically

Build Surveys Instantly With AI Survey Builder

Generate personalized surveys using AI to improve response quality and reduce time spent on setup

Instantly generate surveys with AI that understands your goals

Customize or send surveys right away with zero extra steps

AI suggests questions, formats, and answer types automatically

Build Surveys Instantly With AI Survey Builder

Generate personalized surveys using AI to improve response quality and reduce time spent on setup

Instantly generate surveys with AI that understands your goals

Customize or send surveys right away with zero extra steps

AI suggests questions, formats, and answer types automatically

Embed Surveys Anywhere Your Customers Are

Add surveys to your website with a single script and start collecting actionable feedback without disrupting the user journey

Full Survey monitoring

Embed a complete survey directly into any page to collect detailed customer feedback without redirecting users

Popup Feedback

Add a floating feedback button that opens a survey overlay so users can share insights without leaving their flow

Embed Surveys Anywhere Your Customers Are

Add surveys to your website with a single script and start collecting actionable feedback without disrupting the user journey

Full Survey monitoring

Embed a complete survey directly into any page to collect detailed customer feedback without redirecting users

Popup Feedback

Add a floating feedback button that opens a survey overlay so users can share insights without leaving their flow

Embed Surveys Anywhere Your Customers Are

Add surveys to your website with a single script and start collecting actionable feedback without disrupting the user journey

Full Survey monitoring

Embed a complete survey directly into any page to collect detailed customer feedback without redirecting users

Popup Feedback

Add a floating feedback button that opens a survey overlay so users can share insights without leaving their flow

Summarize Survey Responses Instantly With AI

Skip the manual review and use AI to instantly extract key insights, tone, and topics from survey responses

"We used to feel overwhelmed by survey data. Now with AI summaries, we get what matters fast, clear and easy to act on."

Sofia Bennett,

Customer Experience Manager at Dwellly

Summarize Survey Responses Instantly With AI

Skip the manual review and use AI to instantly extract key insights, tone, and topics from survey responses

"We used to feel overwhelmed by survey data. Now with AI summaries, we get what matters fast, clear and easy to act on."

Sofia Bennett,

Customer Experience Manager at Dwellly

Summarize Survey Responses Instantly With AI

Skip the manual review and use AI to instantly extract key insights, tone, and topics from survey responses

"We used to feel overwhelmed by survey data. Now with AI summaries, we get what matters fast, clear and easy to act on."

Sofia Bennett,

Customer Experience Manager at Dwellly

FeedbackRobot vs. Competitors

Explore how FeedbackRobot’s advanced AI features outperform competitors in accuracy, speed, and actionable customer insights to help you grow faster

Others

Manual surveys with low response rates

Slow, manual data review

Can’t scale with volume

Scattered data across tools

Insights take days or weeks

Generic, impersonal responses

Manual workflows and delayed responses

No automated resolution tools

Hidden costs and unclear pricing

FeedbackRobot

Multi-channel AI survey delivery

Real-time AI sentiment analysis

Scales effortlessly with automation

Unified feedback dashboard

Insights in minutes with automation

AI feedback with custom tone of voice

Smart automations and real-time triggers

AI Resolutions Bot for email/chat

Transparent, add-on friendly pricing

Get Started for Free

FeedbackRobot vs. Competitors

Explore how FeedbackRobot’s advanced AI features outperform competitors in accuracy, speed, and actionable customer insights to help you grow faster

Others

Manual surveys with low response rates

Slow, manual data review

Can’t scale with volume

Scattered data across tools

Insights take days or weeks

Generic, impersonal responses

Manual workflows and delayed responses

No automated resolution tools

Hidden costs and unclear pricing

FeedbackRobot

Multi-channel AI survey delivery

Real-time AI sentiment analysis

Scales effortlessly with automation

Unified feedback dashboard

Insights in minutes with automation

AI feedback with custom tone of voice

Smart automations and real-time triggers

AI Resolutions Bot for email/chat

Transparent, add-on friendly pricing

Get Started for Free

FeedbackRobot vs. Competitors

Explore how FeedbackRobot’s advanced AI features outperform competitors in accuracy, speed, and actionable customer insights to help you grow faster

Others

Manual surveys with low response rates

Slow, manual data review

Can’t scale with volume

Scattered data across tools

Insights take days or weeks

Generic, impersonal responses

Manual workflows and delayed responses

No automated resolution tools

Hidden costs and unclear pricing

FeedbackRobot

Multi-channel AI survey delivery

Real-time AI sentiment analysis

Scales effortlessly with automation

Unified feedback dashboard

Insights in minutes with automation

AI feedback with custom tone of voice

Smart automations and real-time triggers

AI Resolutions Bot for email/chat

Transparent, add-on friendly pricing

Get Started for Free

“We used to send feedback forms manually, and most were ignored. With FeedbackRobot, response rates jumped fast. Surveys hit at the right time, and the AI catches issues early. Even customers and competitors noticed how smooth the process is.”

Alex Morgan

Head of Customer Experience

3x

Faster insight-to-action turnaround using automated sentiment analysis

82%

Of users report improved customer satisfaction scores within the first month

“We used to send feedback forms manually, and most were ignored. With FeedbackRobot, response rates jumped fast. Surveys hit at the right time, and the AI catches issues early. Even customers and competitors noticed how smooth the process is.”

Alex Morgan

Head of Customer Experience

3x

Faster insight-to-action turnaround using automated sentiment analysis

82%

Of users report improved customer satisfaction scores within the first month

“We used to send feedback forms manually, and most were ignored. With FeedbackRobot, response rates jumped fast. Surveys hit at the right time, and the AI catches issues early. Even customers and competitors noticed how smooth the process is.”

Alex Morgan

Head of Customer Experience

3x

Faster insight-to-action turnaround using automated sentiment analysis

82%

Of users report improved customer satisfaction scores within the first month

Frequently Asked Questions

Can I create and customize surveys to fit my brand and goals?

How does the website embed feature improve feedback collection?

How does AI sentiment analysis work and what insights do I get?

What happens when a customer leaves negative feedback?

How does FeedbackRobot’s AI summary feature turn raw feedback into actionable insights?

Have more questions?

Visit our help center

Frequently Asked Questions

Can I create and customize surveys to fit my brand and goals?

Yes. FeedbackRobot lets you build surveys using pre-designed templates or AI-generated once. Every element is customizable. From colors, logos, and tone to question types like ratings, multiple choice, and open comments. You can tailor each survey to match your branding and customer journey.