Product

Everything FeedbackRobot Does

Two jobs, one agent: ongoing surveys that ask the right question at the right moment, and reviews & reputation that monitors everywhere and resolves instantly.

Ongoing Surveys

Ask the right question at the right moment.

See Ongoing Surveys →

AI Prompt to Survey

Generate dynamic, branded surveys from a simple prompt — no forms to build, no coding required.

Automations

Trigger actions, send surveys, notify teams, and close loops automatically — no manual effort needed.

Reviews & Reputation

Monitor everywhere. Resolve instantly.

See Reviews & Reputation →

Radar

Radar consolidates reviews from Google, Tripadvisor, Booking.com, Agoda, Facebook, Yelp, Zomato and OpenTable into one dashboard to track reputation, analyse sentiment and respond faster.

AI Resolutions

Negative feedback opens a conversation. The AI names what went wrong, makes it right with an offer you authorised, and closes the loop — with a person one click away.

Team Inbox

One shared queue for every survey response and review, tracked through Active, Ongoing and Resolved so nothing is missed or answered twice.

Spotlight

Spotlight helps you showcase your best customer feedback with beautiful widgets and ready-to-share social posts — all powered by AI.

AI, Your Way

Ask your feedback data anything — built in, or from your own AI

Assistant

Chat with FeedbackRobot to draft and send surveys, get customer insights, and generate reports.

MCP Server

Ask Claude, ChatGPT, or your AI assistant of choice about your feedback data in plain English.

How the pieces fit together

FeedbackRobot is built around one loop rather than a collection of separate tools, and the features make more sense read in that order.

Feedback comes in. Either you ask for it — a survey sent by email, SMS or WhatsApp, or a QR code at the point of experience — or it arrives publicly as a review on one of the eight platforms Radar monitors. Prompt-to-survey covers the asking; Radar covers the listening.

It gets read and sorted. Every response and review is tagged for sentiment and summarised, so the volume stops being the problem. Anything that crosses your threshold for “a human needs to see this” opens a resolution automatically.

Someone acts on it. AI Resolutions drafts the response; the team inbox is where your team works through the queue, tracked as Active, Ongoing or Resolved so nothing is missed or answered twice.

The good stuff gets reused. Positive feedback becomes social proof through Spotlight — embedded widgets on your site, or a hosted feedback wall with its own shareable link. With video & voice testimonials, happy guests can say it on camera from any survey, and the approved clips land on the same wall and in story-format posts.

And the whole thing runs on rules. Automations connect the steps: send a survey when an order is fulfilled, escalate a bad response the same day, follow up once it’s actually fixed.

What FeedbackRobot doesn’t do

Worth being direct, because it saves evaluation time.

It doesn’t post replies to review platforms on your behalf — it drafts them, and you publish. It isn’t a helpdesk or a ticketing system; the queue is built for feedback, not for a support workload with SLAs. And it isn’t a general-purpose form builder — surveys here are built to feed the loop above, not to collect arbitrary data.

If you want to interrogate your feedback conversationally rather than through dashboards, there are two routes: the built-in Assistant, and the MCP server, which lets Claude or ChatGPT query your feedback data directly.