HOME SERVICES & TRADES
Turn Customer Feedback Into a 5-Star Trade Reputation
Capture insights from the first quote to the final payment — and use automation and AI to elevate every job and build local trust.
14-day free trial • no credit card required
Great service experiences don’t happen by accident. FeedbackRobot helps you create them.
Capture real-time feedback from the truck to the kitchen table. Spot issues early, reduce friction, and make every home visit feel supported. Turn feedback into action — and action into trust — instantly.
Because exceptional service starts with listening — even in the crawlspace.
JOURNEY TOUCHPOINTS
How FeedbackRobot fits
into each moment
From the moment a homeowner books a job to the moment the work is done — your agent captures every signal.
01
Quote & Booking
Understand homeowner expectations and clarify concerns before the tools come out.
02
Upon Arrival
Monitor punctuality and first impressions the moment your technician arrives at the home.
03
During the Job
Catch technical hurdles or communication gaps early while your team is still onsite.
04
After the Job
Turn final walkthroughs into automated 5-star reviews and repeat maintenance contracts.
FEATURES
Tools designed for home service and trades businesses
Built around how plumbers, electricians, contractors, and tradespeople actually collect, manage, and act on customer feedback.
Resolve Job Issues Automatically
Identify friction points like delays or service gaps instantly and trigger resolutions before they hit Google Reviews.
Automate Tech Workflows
Streamline review requests and follow-ups so your field team can focus on the trade, not the paperwork.
Monitor Local Sentiment
Track reviews and reputation across neighborhoods and service areas to ensure your brand stays the top-rated choice.
FREE TOOLS
Free local reputation tools for contractors & trades
No signup required. Use them today to collect more reviews and grow your reputation.
AI Review Responder for Home Services
Build local authority with AI-generated review replies for plumbers, HVAC techs, and contractors.
Review Image Generator for Home Services
Showcase your best work by turning homeowner testimonials into high-converting social proof.
Review QR Code Flyer Generator for Home Services
Create QR code stickers or invoice flyers to get 5-star reviews the moment a job is finished.
REPUTATION INSIGHTS
Why reputation management matters in home services
Home services is the most review-dependent category in local search. Nobody hires a plumber, electrician, or contractor without checking reviews first — the stakes of a bad hire are too high. A 4-star average with 80 reviews will win more jobs than a 5-star average with 12. Volume, recency, and fast response to complaints are the three levers that drive revenue in trades.
97%
of homeowners read reviews before hiring a home services contractor
3×
more quote requests for contractors with 50+ reviews vs. those with under 20 — even at the same rating
33%
of upset customers update or remove their negative review when the issue is resolved after a response
COMMON CHALLENGES
Common reputation challenges in home services
Even great contractors lose future bookings to reputation issues they never had a chance to address.
REVIEW PLATFORMS
Which review platforms matter most for home services
Your guests are already leaving reviews. Make sure you're showing up, responding, and winning on every platform that matters.
Primary driver of "near me" service searches. Google Guaranteed badge amplifies rating visibility in local pack results.
Angi / HomeAdvisor
High-intent platform where homeowners actively seek quotes. Ratings directly affect lead volume and cost-per-lead.
Yelp
More relevant for trades in urban markets. Response rate displayed publicly and affects Yelp's internal ranking algorithm.
Nextdoor
Word-of-mouth at neighbourhood scale. Recommendations here convert at a very high rate because of the trusted community context.
