91%
of homeowners rely on reviews before picking a contractor
97%
of consumers read reviews for local businesses before hiring
78%
of buyers choose whichever company responds to them first
Source: ACHR News home services consumer research
A stale review profile looks abandoned, even with great work happening today
A homeowner hiring a plumber, electrician, or contractor for the first time has almost no way to judge trustworthiness before someone shows up at their door, so the company's review profile carries nearly the entire weight of that decision. Google reviews drive most first-time searches, while Angi and HomeAdvisor reviews matter specifically to homeowners already comparing quotes side by side.
Companies that respond to reviews within 48 hours, positive and negative, close markedly more new estimates than those replying a week or more later, since a fast, professional response signals the same reliability a homeowner is hoping for in the actual job. Automating the request right after a job completes is what keeps that review profile current instead of stale.
Platform note
Google reviews drive most first-time searches, while Angi and HomeAdvisor reviews matter specifically for homeowners already comparing quotes from multiple companies.
How it works
Job is marked complete
The moment a job closes out in your scheduling or invoicing system, FeedbackRobot sends a short survey while the work is still fresh.
Feedback and reviews come in
Responses land in your dashboard alongside every new Google, Angi, and HomeAdvisor review — sentiment tagged automatically.
Your agent responds
A complaint about a missed appointment or a messy job site gets flagged and drafted a professional reply before the next homeowner sees it unanswered.
Built for Home Services & Trades
Every feature, tailored to how you work
Radar
Every platform homeowners actually check, in one dashboard
Google, Angi, and HomeAdvisor reviews land in a single view instead of three different logins — with sentiment tagged automatically so a slipping crew surfaces before it costs you the next estimate.
See Radar →
AI Prompt to Survey
Ask about the job the moment it's done
Describe what you want to learn — punctuality, cleanup, communication — and your agent builds the survey and sends it automatically once the job is marked complete, right when it's still fresh.
See AI Prompt to Survey →
AI Resolutions
Turn a bad job site into a saved reputation
A complaint about a missed window or a messy cleanup gets flagged and drafted a professional, on-brand reply before the next homeowner sees it sitting unanswered.
See AI Resolutions →
Automations
Trigger the right message at the right moment
Set the rule once — survey at job close, alert on a low review, follow-up after a callback — and FeedbackRobot runs it for every job without a technician remembering to ask.
See Automations →
Team Inbox
Keep every crew's feedback in one place
Route homeowner feedback to the right crew lead or dispatcher automatically, and give multi-crew or multi-location operations one shared view instead of a login per truck.
See Team Inbox →
Spotlight
Put your best jobs to work
Turn glowing homeowner reviews into a branded feedback wall or ready-to-post social content — proof that wins the next homeowner comparing three quotes side by side.
See Spotlight →
“It takes 20 years to build a reputation and five minutes to ruin it.”
Warren Buffett · CEO, Berkshire Hathaway
Works with
Connects to what you already run
Review & reputation platforms
Business & CRM systems
Companies responding to reviews within 48 hours close markedly more new estimates than those replying a week or later.
Source: ACHR News home services consumer research
A homeowner comparing three quotes picks the company whose reviews look most current, not most numerous.Free tools for Home Services & Trades
Free tool
AI Survey Generator
Describe what you want to learn and get a ready-to-send survey in seconds.
Free tool
AI Negative Review Responder
Turn 1-star reviews into recovery opportunities with AI-crafted responses.
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AI Review Answer Generator
Paste any review and get a professional, empathetic reply drafted instantly.
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Review QR Code Flyer Generator
Generate a print-ready QR code flyer that sends customers straight to your review page.
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Business Reputation Calculator
Get an instant score of your online reputation across all major review platforms.
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Review-to-Social Image Generator
Transform your best reviews into designed social posts ready to publish.
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Likert Scale Generator
Generate custom rating scales and survey questions tailored to your feedback needs.
Frequently asked questions
Which review platforms matter most for home services and trades businesses?
Google drives most first-time searches for a plumber, electrician, or contractor, while Angi and HomeAdvisor reviews matter specifically to homeowners already comparing quotes from several companies side by side before deciding.
How do home services and trades businesses collect homeowner feedback automatically?
A request goes out right after a job completes, while the work is still fresh in the homeowner's mind, ideally triggered from the job being marked done in the company's scheduling or invoicing system rather than left to a technician to remember.
How quickly should a home services business respond to reviews?
Within 48 hours. Companies responding that fast, to both positive and negative reviews, close markedly more new estimates than those replying a week or more later, since a fast response signals the same reliability a homeowner hopes for in the actual job.
What star rating should a home services business aim for?
Above 4.5 is common and expected in this category since homeowners comparing quotes treat a lower score as a real red flag, not just a minor deduction, given how much trust is required to let someone into their home.
Can a home services business automate review requests without seeming pushy?
Yes, a request sent immediately after the job completes reads as a natural close, especially when it references the specific job done. Reviews requested days later, once the homeowner has moved on, feel like an unexpected ask instead.