For Home Services & Trades · Respond · Video 2 of 4
Reply to every review
The next customer reads the review and then looks for your answer. Here is what silence costs, and a simple way to never leave a review unanswered.
Read the transcript
Three things people in the trades say about a bad review.
It was one bad day. Everyone will understand.
They will not. They were not there. All they have is what Karen wrote. Given a two hour window, and waited all afternoon.
If I answer, I just draw attention to it.
It is already at the top of your listing. The only thing missing is your side.
I am a plumber, not a writer.
You do not need to be. You need three plain sentences. Sorry. Here is what went wrong. Here is what we changed.
Karen, I'm sorry. A two hour window should mean two hours, and you should get a call if we slip. We now text when we are on the way.
A homeowner reads that and thinks, this one shows up, and owns it when he does not. That is a three hundred dollar job, and every job after it.
FeedbackRobot drafts the reply for you. Read it on your phone, fix a word, and post it.
Next: ask every customer after the job.
Why it matters
Someone deciding who to call reads your reviews first. When a complaint has no reply under it, the silence tells them nobody is listening. That is a three hundred dollar job you never knew you lost.
A reply changes the story without changing the review. It is written to one person, and read by everyone who comes after.
A reply takes a minute or two. The job it can save is worth three hundred dollars, and more every time they call again.
The simple way
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1
Bring every review into one place
Connect your review sites, so nothing is missed on one you forgot to check.
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2
Let FeedbackRobot draft each reply
Every review gets a draft in your business's voice.
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Read it, change what you like, and post it
Nothing is sent automatically. You have the last word on every reply.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
