For Home Services & Trades · Ask · Video 3 of 4
Ask every customer after the job
Unhappy customers often leave without a word. Here is what each one costs, and a simple way to ask everyone after the job.
Read the transcript
The leak is fixed. The floor is dry. The customer is standing at the door with a cup of coffee, relieved.
This is the best moment in the whole job. And most people in the trades waste it. They say, all set? And they drive away.
All set gets you a nod. It does not get you the truth.
So before the truck leaves the street, send one text. How did the job go? Two taps.
If they loved it, you will know who to thank.
If they did not, you find out today. Good work, but the two hour window turned into five, and nobody called. Now you can fix it before they tell the neighbors.
A customer who calls you back once a year is worth three thousand dollars over ten years. And they are the one who gives your name to the house next door.
FeedbackRobot sends the question when the job is done, and puts every answer in one inbox. There is a code for your invoices too.
Never leave a doorstep without asking.
Next: turn happy customers into proof.
Why it matters
Plenty of unhappy customers never complain. They say everything was fine, and you never find out why they did not return.
Say they would have called once a year, at three hundred dollars a job. Over ten years, that is three thousand dollars, gone without a word.
The happy ones tell you what to keep. The unhappy ones tell you what to fix, privately, before it becomes a review.
The simple way
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Choose who to ask
Pick customers from your list, or put a QR code on the invoice.
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Send a short survey
FeedbackRobot sends it by email or text. One question, two taps, and a line if they want to say more.
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Read every answer in one inbox
Survey answers sit next to your reviews, so nothing gets lost.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
