The FeedbackRobot connector gives your AI assistant 21 tools: 16 that read your reviews, surveys, customers, and knowledge base, and 5 that act, such as connecting a review page or sending a survey. It works with your own role and plan, in one workspace you pick when you connect.
Connect FeedbackRobot
Two ways to connect
Using Claude? Add it from the Connectors Directory
Open FeedbackRobot’s listing, click Connect, then sign in to FeedbackRobot and pick your workspace.
Using another AI app? Paste our server URL
Any app that supports MCP connectors, ChatGPT included, can add FeedbackRobot with this URL.
https://backend-prod.feedbackrobot.com/mcp
- Open your AI app's connector/integration settings
- Choose “Add custom connector” or “Add MCP server” (wording varies by client)
- Paste the URL above — no API key, client ID, or secret needed
- Sign in on the FeedbackRobot page that opens and pick your workspace
No account yet? You can sign up on the same page. Nothing is shared until you confirm. Step-by-step setup, permissions, and troubleshooting are in the connection guide.
Reviews & Reputation
Connect a review page by pasting its link
Google, Yelp, TripAdvisor, Facebook, Booking.com, Agoda, OpenTable, Zomato, or Shopify. No developer account needed.
“Connect my review page: [link]”
See everything connected and its sync status
“What review sources do I have connected?”
Browse and filter reviews
By platform, sentiment, date range, or rating.
“Show me my negative reviews from last month”
Pull up one specific review in full
Including your own reply status.
“Show me the review from John Carter on Google last week”
Sentiment breakdown across all your reviews
Positive, neutral, and negative split, with real examples.
“What's my sentiment breakdown look like this month?”
Feedback & Surveys
Generate a full survey from one sentence
Get a shareable link right away.
“Draft a quick survey about our checkout experience”
Send a survey to a specific customer
By email or phone.
“Send our checkout survey to [email protected]”
See your overall feedback stats
Response volume and sentiment, by channel, over time.
“How's our feedback volume trending this quarter?”
Search and filter feedback responses
By sentiment, date, channel, or resolution status.
“Show me unresolved negative feedback from this week”
Browse your surveys and touchpoints
Every survey, plus the QR codes, tablets, emails, and links that collect feedback.
“What surveys do we currently have live?”
Customer Insights
See a customer's full feedback history
Every response they've ever given.
“Show me John Carter's full feedback history”
Track how one customer's sentiment has changed
Over time, across every interaction.
“Has John Carter's sentiment improved since last quarter?”
Read a customer's full conversation thread
Every message ever exchanged with them.
“Show me our full conversation with John Carter”
AI-Powered Resolution
Start an AI-drafted reply to negative feedback
Opens a resolution conversation with a drafted reply that waits for approval.
“Draft a reply to that negative survey response”
Send a follow-up message
To someone who already gave feedback, continuing the conversation.
“Follow up with the customer who complained about shipping”
See resolution rates
How much negative feedback gets successfully turned around.
“What's our resolution rate this month?”
Check your recovery playbook
Tone, length, what the AI may offer on its own, and its limits.
“How is our recovery playbook set up?”
Grounded in Your Own Knowledge
Answers pull from your own uploaded docs
Policies, brand voice, FAQs — not generic responses.
“What's our refund policy for late deliveries?”
How it works
Connect once
In Claude, open the Connectors Directory, find FeedbackRobot, and click Connect. Other assistants use the server URL above. No developer account or API key.
Ask in plain English
Type what you want to know or do, the same way you'd ask a teammate — no need to remember a dashboard's menu structure.
Get a real answer, not a guess
Every response is grounded in your actual review, survey, and customer data — plus your own uploaded docs where relevant.
Frequently asked questions
Can it contact my customers?
Only when you ask it to. Sending a survey, starting a resolution, and sending a follow-up reach customers; everything else only reads. Your role and plan limits still apply, and Claude can be set to ask before every action.
What is the FeedbackRobot connector?
It connects Claude, ChatGPT, or whichever AI assistant your team already uses to FeedbackRobot, so you can ask about your reviews, surveys, and customers in plain English — no dashboard required.
Which AI assistants can I connect?
Claude, through the Claude Connectors Directory, plus ChatGPT and other MCP-compatible assistants through the server URL.
Do I need a developer account to set it up?
No — connecting takes no developer account or technical setup.
Is my data safe?
You sign in to FeedbackRobot with OAuth, so the assistant never sees your password. Each connection covers one workspace and can only do what your role allows. We don't train AI models on your data.
Does it cost anything?
Reading your data is never limited. Actions, such as sending a survey or connecting a review page, count toward your plan's monthly AI actions, the same as in the app.
Does it just guess, or use my real data?
Every response is grounded in your actual review, survey, and customer data — plus your own uploaded docs where relevant — not a generic answer.
Connect FeedbackRobot to your AI assistant in minutes. No developer account required.