Instead of digging through a dashboard to find an answer, just ask your AI assistant. Connect FeedbackRobot once, and Claude, ChatGPT, or your assistant of choice can pull up a specific review, draft a resolution, or tell you how sentiment is trending — the same way you'd ask a colleague, and just as fast.
Connect FeedbackRobot
Two ways to connect
One click, if your AI app has a directory
Works with any MCP-compatible AI app
Any MCP-compatible AI app can connect to FeedbackRobot — just add our server URL.
https://backend-prod.feedbackrobot.com/mcp
- Open your AI app's connector/integration settings
- Choose “Add custom connector” or “Add MCP server” (wording varies by client)
- Paste the URL above — no API key, client ID, or secret needed
- Approve the sign-in prompt that opens — it's our own login/org-picker page
You'll be asked to sign in (or sign up) and pick which of your organizations to connect — nothing is shared until you confirm.
Reviews & Reputation
Connect any review platform by pasting a link
Works with the review and booking platforms you're already on — no developer account required.
“Connect my review page: [link]”
See everything connected and its sync status
“What review sources do I have connected?”
Browse and filter reviews
By platform, sentiment, date range, or rating.
“Show me my negative reviews from last month”
Pull up one specific review in full
Including your own reply status.
“Show me the review from Maria on Google last week”
Sentiment breakdown across all your reviews
Positive, neutral, and negative split, with real examples.
“What's my sentiment breakdown look like this month?”
Feedback & Surveys
Generate a full survey from one sentence
Get a live link instantly — the flagship feature.
“Draft a quick survey about our checkout experience”
Send a survey to a specific customer
By email or phone.
“Send a follow-up survey to [email protected]”
See your overall feedback stats
Response volume and sentiment, by channel, over time.
“How's our feedback volume trending this quarter?”
Search and filter feedback responses
By sentiment, date, channel, or resolution status.
“Show me unresolved negative feedback from this week”
Browse your survey library
And your customer segments and groups.
“What surveys do we currently have live?”
Customer Insights
See a customer's full feedback history
Every response they've ever given.
“Show me David's full feedback history”
Track how one customer's sentiment has changed
Over time, across every interaction.
“Has David's sentiment improved since last quarter?”
Read a customer's full conversation thread
Every message ever exchanged with them.
“Show me our full conversation with David”
AI-Powered Resolution
Start an AI-drafted response to negative feedback
Kicks off a resolution thread automatically.
“Draft a response to that 2-star review”
Send a follow-up message
To someone who already gave feedback, continuing the conversation.
“Follow up with the customer who complained about shipping”
See resolution rates
How much negative feedback gets successfully turned around.
“What's our resolution rate this month?”
Check what resolution types are configured
Apology, thank-you, promo code, AI chat.
“What resolution options do we have set up?”
Grounded in Your Own Knowledge
Answers pull from your own uploaded docs
Policies, brand voice, FAQs — not generic responses.
“What's our refund policy for late deliveries?”
How it works
Connect once
Add FeedbackRobot to Claude, ChatGPT, or whichever AI assistant your team already uses — no developer account or technical setup required.
Ask in plain English
Type what you want to know or do, the same way you'd ask a teammate — no need to remember a dashboard's menu structure.
Get a real answer, not a guess
Every response is grounded in your actual review, survey, and customer data — plus your own uploaded docs where relevant.
Connect FeedbackRobot to your AI assistant in minutes. No developer account required.
Get Started — 25 Free AI Actions