Coming soon · iPhone and Android

Fix it before
they leave.

Guests flag it in seconds. Your team fixes it on the spot.

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The Riverside HotelApp Clip

How's your stay?

★★★★★

The AC in the room is loud and the shower runs cold.
Photo Voice Video
photo.jpg · thermostat
Send
Your guest · App Clip
FEEDBACKROBOT now

Fix before they leave · Room 214

Checks out 11:00 AM · "The AC in the room is loud."

The FeedbackRobot app on a manager's phone
Your team

Scan. Tell.
Fixed.

  1. The Riverside Hotel
    A FeedbackRobot QR code on a table tent

    How's your stay?

    The Riverside Hotel
    Leave us feedbackApp Clip Open

    Guest

    They scan.

    QR or App Clip. No download.

  2. The Riverside HotelApp Clip

    How's your stay?

    ★★★★★

    Photo Voice Video
    photo.jpg · thermostat
    Send

    Guest

    They tell you.

    Stars, words, photo, voice or video.

  3. FEEDBACKROBOT now

    Fix before they leave · Room 214

    Checks out 11:00 AM

    The app's Today screen

    Your team

    You know now.

    Who, where, and time left.

  4. The Fix before they leave lane
    Room 214 fixed

    ON JOHN'S PHONE

    "We're on it. Engineering is on the way."

    Your team

    Fixed. They hear back.

    Before they've checked out.

Wherever guests are.

FEEDBACKROBOT now

Fix before they leave · Room 214

"The AC is loud."

✓ Fixed before checkout.

And everything
in your pocket.

Morning swipe.

Last night's reviews, over coffee.

Google★★★★★

"Sara made our anniversary."

Your replyThank you for celebrating with us! We'll tell Sara, she'll be thrilled.
Tripadvisor★★☆☆☆

"Check-in took 40 minutes."

Your replyWe're sorry your arrival started with a long wait. We've added a second agent at peak times.
Survey · Room 108★★☆☆☆

"Breakfast ran out by 9:30."

Your replyHi Jane, thank you. We've upped the order and would love to treat you tomorrow.

Drag a card, or tap ✓

Reply in your voice.

Warmer, shorter, or an invite to talk. One tap.

Jane D. · Google ★★
"The pool was closed with no warning."

✦ Your reply

Snap to send.

Photograph a card. The survey goes out.

Registration card

John Carter

[email protected]

+1 (201) 555-0134

     

Ask anything.

Hold the mic. Get the answer.

Press and hold the mic.

On your
lock screen.

The urgent one counts down until it's done.

47:12

Saturday, October 24

9:41

FEEDBACKROBOT

Urgent · Room 214

Sara owns this

47:12

A look inside.

Today
Today
Fix before they leave
Fix before they leave
Morning swipe
Morning swipe
Show my QR
Show my QR
Reply in your voice
Reply in your voice
Snap to send
Snap to send
Collect
Collect
Ask
Ask

Live in an afternoon.

1

Print the codes.

One per table, room or counter.

2

Place them.

Where guests wait.

3

Pick who hears.

Alerts go to the people who fix things.

4

Hotels: connect your PMS.

Alerts show the room and checkout time.

Questions.

Do guests need to download anything?+

No. On iPhone, scanning the code opens a FeedbackRobot App Clip instantly, a small slice of the app that needs no install and no account. On Android and every other phone, the same code opens the feedback page in the browser.

What can guests send?+

A star rating, a few words, and if they like, a photo, a voice note or a short video. It takes about ten seconds.

How does my team hear about it?+

The right people get a notification on their phone straight away. If a guest is unhappy and still on property, it lands in the Fix before they leave lane with where they are and how long you have.

Can we reply to the guest?+

Yes. If you have their number, call or text in one tap. Guests who used the App Clip can also get your reply as a notification for the next eight hours, without giving you their number.

How does it know when a hotel guest checks out?+

Connect your property management system and the app knows each guest's room and checkout time. Maestro is supported today, with more systems coming. Without one, feedback from a QR code counts as on site for two hours.

Can I reply to Google reviews from the app?+

Yes. Every review arrives with a reply drafted in your brand voice. With your Google Business Profile connected, approving posts the reply to Google. For other sites, approving copies the reply and opens the site so you can paste it.

When is it available, and what does it cost?+

The app is coming soon to the App Store and Google Play. It works with your FeedbackRobot account: same login, same workspaces. Start free on the web today and the app is on your phone the day it ships.

Which businesses is it for?+

Any place where customers are on site for a while: hotels, restaurants, spas and salons, clinics, retail stores, and event venues.

Get it first.

The app runs on your FeedbackRobot account. Start today and it's on your phone the day it ships.

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