We built the AI agent we wished our own business had

A bad review sits public for weeks before anyone on the team even sees it. A survey gets sent, a handful of people fill it out, and the results sit in a spreadsheet nobody opens again. Feedback is everywhere — and almost none of it gets acted on in time to matter.

I started FeedbackRobot to fix that gap. The goal was simple from day one: simplify how teams collect feedback, and use AI to do the part that never scales — watching every channel, every review, every response, all the time — so a small team can respond like a much bigger one.

That mission comes from the same place as the other company I run, Buttercloud: build tools that quietly remove work from people's plates so they can spend their time on the parts of the business only they can do.

The long-term bet is bigger than any one feature. I think AI-run feedback loops are how local and service businesses — the hair salon, the clinic, the restaurant down the street — compete with chains that have entire teams doing this by hand. That's who FeedbackRobot is really built for.