14-day free trial • no credit card required
Great care experiences don’t happen by accident. FeedbackRobot helps you create them.
Capture real-time feedback from check-in to follow-up. Spot issues early, reduce friction, and make every visit feel supported. Turn feedback into action — and action into trust — instantly.
Because exceptional care starts with listening.
JOURNEY TOUCHPOINTS
How FeedbackRobot fits
into each moment
From the moment a patient books an appointment to the moment they share their experience — your agent is there.
01
Before the Appointment
Understand expectations and concerns to prepare patients for a smoother visit.
02
At Check-In
Improve wait times and first impressions the moment patients arrive.
03
During the Visit
Identify discomfort or confusion early and respond with timely support.
04
After the Visit
Collect feedback on care and clarity to build long-term trust.
FEATURES
Tools designed for healthcare and wellness teams
Built around how clinics, practices, and wellness centers actually collect, manage, and act on patient feedback.
Resolve Feedback Automatically
Detect concerns early—like wait times or unclear instructions—and trigger supportive, timely responses.
Automate Care Workflows
Centralize patient messages, follow-ups, and care questions to improve communication and trust.
Manage Patient Conversations
Centralize patient messages, follow-ups, and care questions to improve communication and trust.
FREE TOOLS
Free patient experience & trust tools for healthcare
No signup required. Use them today to collect more reviews and grow your reputation.
AI Review Responder for Healthcare
Generate HIPAA-aware, empathetic responses to patient feedback for clinics, dental practices, and spas.
Review Image Generator for Healthcare
Build trust with new patients by turning successful treatment reviews into professional social proof.
Review QR Code Flyer Generator for Healthcare
Design custom QR code flyers for waiting rooms and check-out counters to improve care cycles.
REPUTATION INSIGHTS
Why reputation management is different in healthcare
Healthcare reputation management operates under different rules. Patients choose providers based on reviews more than any other factor — but HIPAA means you can never confirm or deny a patient relationship in your response. Getting this right requires a precise response framework that protects you legally while still demonstrating care to future patients reading the exchange.
72%
of patients use online reviews as their first step in finding a new doctor or dentist
+25%
new patient acquisition with just a 1-star increase in a healthcare provider's average rating
96%
of patients consider responsiveness to reviews when evaluating a practice
COMMON CHALLENGES
Common reputation challenges in healthcare
Even great practices lose new patients to reputation issues they never had a chance to address.
REVIEW PLATFORMS
Which review platforms matter most for healthcare
Your guests are already leaving reviews. Make sure you're showing up, responding, and winning on every platform that matters.
Dominant for all healthcare searches. "Dentist near me" and "doctor near me" show the local pack with ratings prominently. Critical to maintain 4.2+.
Healthgrades
Trusted specifically for physicians and specialists. Ranks highly in organic search for doctor-specific queries. High-intent visitors.
Yelp
More relevant for dental, optometry, and wellness providers. Yelp's review filtering is aggressive — incentivised reviews get suppressed.
Zocdoc
Reviews tied directly to appointment booking. Rating impacts scheduling volume directly.
