84%
of patients check reviews before choosing a new provider
90%
are more likely to choose a provider with a high average rating
57%
of patients never leave a review, even after a good visit
Source: rater8 2025 “How Patients Choose Their Doctors” report
The review a patient never tells you about, in person
Google remains the first stop for general local search, but Healthgrades reviews often feed directly into insurance-network directories and Zocdoc ties reviews to real-time booking availability — a practice visible and well-reviewed on only one of these platforms is invisible to a meaningful share of prospective patients searching through the others.
A patient who felt rushed or dismissed during a visit is unlikely to say so directly to staff, but will often share that experience publicly if never given a private channel to raise it first. Practices that collect structured feedback right after each visit catch those concerns privately, address them the same day, and convert satisfied patients into the reviews that drive new patient inquiries.
Platform note
Google is the entry point for most searches, but Healthgrades and Zocdoc reviews feed directly into insurance-network directories and booking availability, so both need active management.
How it works
Appointment wraps up
The moment a visit is marked complete in your scheduling system, FeedbackRobot sends a short survey by SMS while the details are still fresh.
Feedback and reviews come in
Responses land in your dashboard alongside every new Google, Healthgrades, and Zocdoc review — sentiment tagged automatically, no clinical details required.
Your agent responds
A rushed or dismissive experience gets flagged and drafted an empathetic, privacy-safe reply before it ever becomes a public review.
Built for Healthcare & Wellness
Every feature, tailored to how you work
Radar
Every platform patients actually check, in one dashboard
Google, Healthgrades, Zocdoc, and RateMDs reviews land in a single view instead of four different logins — with sentiment tagged automatically so a slipping location surfaces before it shows up in next month's numbers.
See Radar →
AI Prompt to Survey
Ask about the visit while it's still fresh
Describe what you want to learn — wait time, bedside manner, clarity of instructions — and your agent builds the survey and sends it automatically once the appointment closes.
See AI Prompt to Survey →
AI Resolutions
Turn a rushed visit into a private conversation, not a public review
A patient who felt unheard gets flagged and drafted an empathetic, privacy-safe reply in your practice's voice before that frustration ever turns into a public post.
See AI Resolutions →
Automations
Trigger the right message the moment an appointment ends
Set the rule once — survey after checkout, alert on a low score, follow-up after a procedure — and FeedbackRobot runs it for every patient without front-desk staff remembering to ask.
See Automations →
Team Inbox
Route feedback to the right provider automatically
Patient feedback gets assigned to the specific provider or department it's about, so practice managers see what's actually happening location by location instead of one blended score.
See Team Inbox →
Spotlight
Put your best patient experiences to work
Turn glowing patient feedback into a branded testimonial wall or ready-to-post content — proof for the next patient comparing providers with almost no other way to judge quality.
See Spotlight →
“The best interest of the patient is the only interest to be considered.”
William J. Mayo, M.D. · Co-founder, Mayo Clinic
Works with
Connects to what you already run
Review & reputation platforms
Business & CRM systems
Practices collecting post-visit feedback catch a large share of patient concerns privately, before they ever turn into a public review.
Source: rater8 2025 “How Patients Choose Their Doctors” report
A patient who felt rushed will decide whether to return before you ever hear about it.Automation templates for patients
Doctor Feedback Survey: Automated Post-Visit Patient Surveys
Patients are most forthcoming about their experience in the 24 hours after a visit, before the memory fades.
Via SMS, Email
Doctor Review Management: Monitor Patient Reviews on Every Healthcare Platform
Physician reviews are spread across more platforms than almost any other profession.
Via Dashboard, Email
Healthcare Review Management: Centralised for Clinics, Hospitals and Groups
Multi-provider healthcare groups face the same challenge franchise networks do: reputation is set at the individual level but brand damage happens at the organisation level.
Via Dashboard, Email
Pharmacy Feedback Survey: Capture Patient Experience After Every Visit
Pharmacy patients interact with the same business more frequently than almost any other healthcare setting.
Via SMS, Email
Physician Review Management: All Patient Reviews, One Dashboard
A physician's reviews are scattered across platforms they often do not know exist.
Via Dashboard, Email
Free tools for Healthcare & Wellness
Free tool
AI Survey Generator
Describe what you want to learn and get a ready-to-send survey in seconds.
Free tool
AI Negative Review Responder
Turn 1-star reviews into recovery opportunities with AI-crafted responses.
Free tool
AI Review Answer Generator
Paste any review and get a professional, empathetic reply drafted instantly.
Free tool
Review QR Code Flyer Generator
Generate a print-ready QR code flyer that sends customers straight to your review page.
Free tool
Business Reputation Calculator
Get an instant score of your online reputation across all major review platforms.
Free tool
Review-to-Social Image Generator
Transform your best reviews into designed social posts ready to publish.
Free tool
Likert Scale Generator
Generate custom rating scales and survey questions tailored to your feedback needs.
Frequently asked questions
Which review platforms matter most for healthcare and wellness businesses?
Google, Healthgrades, Zocdoc, RateMDs, and Vitals, in roughly that order of overall search volume, though Healthgrades and Zocdoc carry outsized weight because they feed directly into insurance-network directories and real-time booking availability rather than just general search.
How do healthcare and wellness businesses collect patient feedback automatically?
A short survey fires automatically when an appointment is marked complete in the practice's scheduling system, typically delivered by SMS within a few hours of the visit, while the specifics of the interaction are still fresh enough for the patient to describe clearly.
How quickly should a healthcare or wellness business respond to reviews?
Within 24 hours where possible, and same-day for anything mentioning a clinical or safety concern. Response timing matters more here than in most categories because prospective patients are making a decision with real personal stakes, not just a convenience choice.
What star rating should a healthcare or wellness business aim for?
Above 4.0 is generally where patient inquiry volume holds steady, and practices visible and well-reviewed across multiple platforms, not just Google, see meaningfully more new patient inquiries regardless of the exact score.
Can a healthcare or wellness business automate review requests without seeming pushy or breaching patient privacy?
Yes, as long as the request itself contains no clinical details and simply asks for a general experience rating, sent after the visit rather than during it. Responses to public reviews should also avoid confirming anyone was a patient or discussing specifics, a private channel handles the details instead.