Sometimes you don't need an integration. You have a list of customers, you know what you want to ask, and you need to move quickly. The Customer Import skill is built for this: upload a CSV, select a survey template, and send to your entire list in one action — no developer, no webhook, no integration setup required.
This is the fastest path to structured feedback for teams that haven't yet connected their CRM or e-commerce platform, or for one-time campaigns that don't justify a full integration. Annual NPS surveys, post-project satisfaction checks for professional services firms, re-engagement campaigns for customers who haven't purchased in 90 days, or event follow-up surveys for attendees — all of these are straightforward with Customer Import.
The skill accepts a standard CSV with name and email fields, optionally including phone numbers for SMS survey delivery. Import, configure, schedule, send. Responses flow into your FeedbackRobot Radar inbox exactly like any connected integration — segmented by sentiment, flagged if negative, and available for Spotlight if positive. For businesses that operate partly outside digital systems — teams that manage customer data in spreadsheets, or service businesses whose contact list lives in a booking tool with no API — Customer Import is the practical path to systematic feedback collection without any infrastructure changes.