QR Code Survey — Collect Customer Feedback with a Simple Scan
Turn any surface into a feedback point. FeedbackRobot generates QR codes that trigger a custom survey the moment a customer scans — no app, no friction, instant response.
Why it matters
The best time to capture customer feedback is while the experience is still happening. A QR code on your table, counter, receipt, or packaging gives customers a frictionless way to share their experience in the moment — before they've decided whether to leave a public review, before the memory fades, and before a small issue becomes a bigger grievance.
FeedbackRobot's QR Code skill generates a unique QR code linked to your survey. When a customer scans it, they're taken directly to your feedback form — no app download, no login required. The form is mobile-optimised and takes under a minute to complete. Responses flow into your FeedbackRobot inbox in real time, segmented by sentiment, with negative scores flagged immediately for follow-up.
If feedback is positive, FeedbackRobot can automatically prompt the customer to share it on Google, TripAdvisor, or Yelp — turning a happy in-the-moment customer into a public reviewer while their goodwill is at its peak. If feedback is negative, it's captured privately, and your team can resolve the issue before it becomes a one-star review that lives on your listing forever. One QR code. Two completely different outcomes, both better than no feedback at all.
About
QR Code
QR code surveys have become one of the most effective in-the-moment feedback tools available to businesses — and adoption accelerated dramatically after contactless menus normalised QR scanning in hospitality and retail during 2020–2022. Customers are now comfortable scanning QR codes in almost any business context, which removes the primary historical barrier to QR-based feedback collection.
The critical advantage of QR code surveys over email surveys is timing. Feedback collected at the point of experience — at the table, at the checkout, on receipt of a delivery — captures reactions that email surveys sent days later cannot. Response rates for QR code surveys in high-engagement contexts (restaurants, retail at checkout) consistently outperform email survey response rates by a significant margin.
For businesses where the customer relationship is primarily in-person — restaurants, cafes, retail stores, service businesses, healthcare practices — QR codes are often the most practical feedback collection method available. FeedbackRobot generates print-ready flyer templates alongside the QR code itself, so you can go from setup to deployed feedback point in under five minutes.
SETUP
How it works
Create a QR Code skill in Settings → Skills and configure your survey template
Download your QR code in PNG, SVG, or print-ready flyer format
Place it wherever your customers are — tables, receipts, packaging, signage, email footers, or anywhere with a surface
Customers scan, complete the survey in under a minute, and responses appear in your Radar inbox in real time
BENEFITS
What you get
Zero friction for customers — scan, answer, done. No app or login required
Capture feedback at the peak of the experience, not days later via email
Intercept negative feedback before it becomes a public review on Google or Yelp
Happy customers automatically prompted to leave a public review on your chosen platform
Print-ready flyer templates included — deploy in minutes, no design work required
FEATURES
Everything you need to manage reviews at scale.
AI-generated responses
Multi-platform dashboard
Automated alerts
FAQ
Frequently
Asked Questions
What format is the QR code available in?
FeedbackRobot generates your QR code in PNG, SVG, and print-ready PDF flyer formats. The flyer template includes your business name and a short call-to-action — ready to print and place immediately without any additional design work.
Can I use multiple QR codes for different locations or purposes?
Yes. Create a separate QR Code skill for each location, department, or use case. Each generates a unique QR code linked to its own survey and tracked separately in your dashboard — so you can compare feedback by location, table area, or service type.
What happens after a customer scans and submits feedback?
The response appears in your FeedbackRobot inbox in real time. Positive responses can be sent to Spotlight to generate a branded social media graphic. Negative responses are flagged with high priority for immediate follow-up from your team.
Can I redirect happy customers to leave a Google or Yelp review?
Yes. Configure your survey to redirect customers who give a positive rating — 4 or 5 stars — directly to your Google Business Profile or Yelp listing to leave a public review. This turns in-the-moment happy customers into public reviewers at the peak of their goodwill.
INTEGRATIONS
Works with the platforms you already use
INDUSTRIES
Works with the platforms you already use
Hospitality & Travel
Automate guest feedback to boost satisfaction, improve loyalty, and enhance every stay.
Events & Entertainment
Capture attendee feedback to refine experiences, improve follow-ups, and grow event engagement.
Food & Beverages
Collect and act on diner feedback to improve experiences, menus, and customer satisfaction.
