Integration

QR Code Survey — Collect Customer Feedback with a Simple Scan

Turn any surface into a feedback point. FeedbackRobot generates QR codes that trigger a custom survey the moment a customer scans — no app, no friction, instant response.

The best time to capture customer feedback is while the experience is still happening. A QR code on your table, counter, receipt, or packaging gives customers a frictionless way to share their experience in the moment — before they've decided whether to leave a public review, before the memory fades, and before a small issue becomes a bigger grievance.

FeedbackRobot's QR Code skill generates a unique QR code linked to your survey. When a customer scans it, they're taken directly to your feedback form — no app download, no login required. The form is mobile-optimised and takes under a minute to complete. Responses flow into your FeedbackRobot inbox in real time, segmented by sentiment, with negative scores flagged immediately for follow-up.

If feedback is positive, FeedbackRobot can automatically prompt the customer to share it on Google, TripAdvisor, or Yelp — turning a happy in-the-moment customer into a public reviewer while their goodwill is at its peak. If feedback is negative, it's captured privately, and your team can resolve the issue before it becomes a one-star review that lives on your listing forever. One QR code. Two completely different outcomes, both better than no feedback at all.

How it works

Create a QR Code skill in Settings → Skills and configure your survey template

Download your QR code in PNG, SVG, or print-ready flyer format

Place it wherever your customers are — tables, receipts, packaging, signage, email footers, or anywhere with a surface

Customers scan, complete the survey in under a minute, and responses appear in your Radar inbox in real time

Benefits

Zero friction for customers — scan, answer, done. No app or login required
Capture feedback at the peak of the experience, not days later via email
Intercept negative feedback before it becomes a public review on Google or Yelp
Happy customers automatically prompted to leave a public review on your chosen platform
Print-ready flyer templates included — deploy in minutes, no design work required

Get My QR Code

What format is the QR code available in?

FeedbackRobot generates your QR code in PNG, SVG, and print-ready PDF flyer formats. The flyer template includes your business name and a short call-to-action — ready to print and place immediately without any additional design work.

Can I use multiple QR codes for different locations or purposes?

Yes. Create a separate QR Code skill for each location, department, or use case. Each generates a unique QR code linked to its own survey and tracked separately in your dashboard — so you can compare feedback by location, table area, or service type.

What happens after a customer scans and submits feedback?

The response appears in your FeedbackRobot inbox in real time. Positive responses can be sent to Spotlight to generate a branded social media graphic. Negative responses are flagged with high priority for immediate follow-up from your team.

Can I redirect happy customers to leave a Google or Yelp review?

Yes. Configure your survey to redirect customers who give a positive rating — 4 or 5 stars — directly to your Google Business Profile or Yelp listing to leave a public review. This turns in-the-moment happy customers into public reviewers at the peak of their goodwill.