The gap between a customer intending to leave a review and actually completing one is mostly a timing and friction problem. A customer who opens a review request email on a busy Monday morning intends to click through later. By Tuesday the intention has faded and by Wednesday the email has been buried. The review never happens, even though the customer had every intention of leaving one. Deploy FeedbackRobot's review reminder automation and the follow-up fires automatically for customers who match the non-completion pattern. If a customer opened the first message but did not click through, a reminder goes out at the interval you define, typically 48 to 72 hours later, with slightly different framing and the same direct link to the review form. The reminder is sent once. It does not escalate into a sequence that becomes intrusive. Customers who complete a review at any point in the sequence are immediately removed from further follow-up for that interaction. Customers who receive both messages and complete neither are closed out and not sent further review requests for a defined cooling-off period. The result is a two-touch sequence that maximises review recovery without risking the customer relationship over a single ask that was not the right moment.