klaviyo review request

Review Request

Klaviyo Review Request: Add Review Asks to Your Existing Klaviyo Flows

Klaviyo Review Request: Add Review Asks to Your Existing Klaviyo Flows

Add a review request as a native Klaviyo flow step. Converts at 3x the rate of a standalone campaign.

Add a review request as a native Klaviyo flow step. Converts at 3x the rate of a standalone campaign.

If your post-purchase sequences already run through Klaviyo, your review requests should be part of those flows, not a separate campaign. Deploy FeedbackRobot's Klaviyo integration and review asks fire as native steps in your existing automations, triggered by the same events that drive your post-purchase sequences.

About this automation

Type

Review Request

Free to use

✓ Yes

Deploy time

Under 5 min

Triggers

API

Delivers via

Email

How the request flows

Step 1

Trigger event

Fires as a native step inside your existing Klaviyo flow, not a separate campaign

Step 2

Inherited segment logic

Suppression rules already applied to the flow carry over automatically

Step 3

Review platform link

Configurable per flow, Google, Trustpilot, or your primary destination

Step 4

Data feeds back into Klaviyo

A 5-star reviewer can be tagged into a high-value segment

Step 5

Negative review tagging

A customer leaving a negative review can be tagged for service recovery follow-up

The automation

What happens when you deploy it

What happens when you deploy it

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

Trigger: an existing Klaviyo flow event fires

Fires the instant the configured Klaviyo flow event triggers.

API

Review request added as a native step

Inherits the segment and suppression rules already applied to the flow.

Platform routing

Directs the customer to the review destination you configure.

Positive sentiment

A 5-star reviewer's next request routes to a second platform to build cross-platform coverage.

Needs attention

A customer who left a critical review gets tagged for service recovery instead of a repeat ask.

Dashboard: feeds back into Klaviyo

A 5-star reviewer tags into a high-value segment, a negative one tags for recovery.

Why this automation matters

Klaviyo is where most ecommerce brands already manage their post-purchase communication. Onboarding sequences, delivery notifications, product education emails, re-engagement flows: all of it lives in Klaviyo flows. Adding a review request as a standalone campaign outside those flows means managing a separate send schedule, a separate audience segment, and a separate suppression list for customers who have already reviewed. Deploy FeedbackRobot's Klaviyo integration and the review request becomes a step inside the flow it belongs to. After the delivery confirmation email, a review request fires at the interval you set. After a positive experience email, a review ask follows. The request inherits the segment logic and suppression rules already applied to the flow, so customers who already left a review are excluded automatically and the request goes to the right audience without manual list management. The integration also feeds review data back into Klaviyo. A customer who leaves a 5-star review can be added to a high-value segment. A customer who leaves a negative review can be tagged for a service recovery follow-up. The review event becomes a trigger inside Klaviyo rather than data that lives only in a separate reputation dashboard.

Expected outcome

Review requests embedded in existing Klaviyo post-purchase flows see 2x higher click-through rates than standalone review request emails sent outside the flow

Review requests embedded in existing Klaviyo post-purchase flows see 2x higher click-through rates than standalone review request emails sent outside the flow

Connects to the platforms that matter

Triggers

API

Channels

Email

Common questions

Does this replace my existing Klaviyo flows?

No, it adds a review request as a step inside the flows you already have, rather than creating a separate campaign to manage.

How does it avoid asking customers who already reviewed?

It inherits the suppression rules already applied to the parent flow, so customers who've already left a review are excluded automatically.

Does review data go anywhere beyond the review platform?

Yes, it feeds back into Klaviyo as a trigger, a 5-star review can move a customer into a high-value segment, a negative one can tag them for recovery outreach.

How long does setup actually take?

Typically about an afternoon, since it's added as a step to an existing flow rather than built from scratch.

Related templates

Deploy this automation

No developer needed. Connect your trigger, pick your channels, and your feedback automation runs on its own from there.

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