lawyer review management

Review Management

Lawyer Review Management: Monitor Every Review Across Avvo, Google and Martindale

Lawyer Review Management: Monitor Every Review Across Avvo, Google and Martindale

Aggregate lawyer reviews from Google, Avvo, and Martindale-Hubbell into one queue. Track rating trends by practice area.

Aggregate lawyer reviews from Google, Avvo, and Martindale-Hubbell into one queue. Track rating trends by practice area.

Most law firm marketing teams check one review platform and ignore the others. A negative review on Avvo or an unanswered question on FindLaw can be the first thing a prospective client finds. Deploy this automation and every platform feeds into one daily queue so nothing goes unanswered.

About this automation

Type

Review Management

Free to use

✓ Yes

Deploy time

Under 5 min

Triggers

New Review

Delivers via

Dashboard, Email

What your dashboard shows

Platforms monitored

Google, Avvo, Martindale-Hubbell, and FindLaw aggregated into one feed

Below-four-star alert

Any review under four stars triggers a same-day notification

Response drafted for approval

Prepared automatically using approved language, reviewed before publishing

Rating by practice area

Compare which practice areas have the strongest and weakest review profiles

Attorney-level comparison

For multi-attorney firms, see review volume and rating by individual attorney

The automation

What happens when you deploy it

What happens when you deploy it

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

New review posts on Google, Avvo, Martindale-Hubbell, or FindLaw

Fires the instant a new review posts across Google, Avvo, Martindale-Hubbell, or FindLaw.

New Review

Same-day alert on low ratings

Any review below four stars triggers an immediate notification.

Rating-based priority

A review under four stars jumps the queue for same-day attention.

Positive sentiment

Positive reviews queue for acknowledgment.

Needs attention

Reviews below four stars trigger a same-day alert.

Dashboard: per-practice-area comparison

Rating and review volume compared across every practice area and attorney.

Why this automation matters

Lawyer review management across multiple platforms creates a monitoring problem that most firms handle by not handling it. Google gets checked occasionally. Avvo might have a profile that was claimed once and never revisited. Martindale-Hubbell has a peer rating but no client reviews because no one has set up the collection process. FindLaw and Justia have pages that rank well for specific practice area searches but have not been updated in two years. Each of these gaps represents a prospective client who arrived at a profile and found nothing convincing. Deploy FeedbackRobot's lawyer review management automation and all platforms are pulled into a single daily feed. New reviews arrive classified by platform and rating. A review on any platform that is below four stars triggers an alert the same day. A positive review on Avvo or Martindale gets acknowledged with a response that is visible to every future client who reads that profile as part of their evaluation. For firms with multiple attorneys and multiple practice areas, the review data by attorney and by practice area creates a comparison baseline that business development partners can use to identify where the firm's reputation is strongest and where it needs investment. A practice area with strong work but a thin review profile is a specific development opportunity, not a general marketing problem.

Expected outcome

Law firms responding to all reviews across all platforms within 48 hours see 41% more consultation bookings from organic search

Law firms responding to all reviews across all platforms within 48 hours see 41% more consultation bookings from organic search

Connects to the platforms that matter

Triggers

New Review

Channels

Dashboard, Email

Common questions

Why four stars as the alert threshold instead of three?

For legal specifically, a prospective client evaluating a high-stakes decision treats anything under four stars as a real concern, not just an average score, so the threshold is set tighter than in lower-stakes categories.

Does Martindale-Hubbell's peer rating get included, or only client reviews?

This monitors client reviews specifically, Martindale's peer rating is a separate credential, not a review, and isn't part of this feed.

Can this identify which practice area needs the most reputation investment?

Yes, that's one of its main comparative uses, a practice area with strong casework but a thin review profile shows up clearly as a specific gap, not a vague marketing problem.

Does a positive review get any response, or only negative ones?

Positive reviews also get a drafted acknowledgment queued for approval, visible to every future client reading that profile, not just damage control on negative ones.

Related templates

Deploy this automation

No developer needed. Connect your trigger, pick your channels, and your feedback automation runs on its own from there.

Deploy now