Most law firms collect client feedback only when something has gone wrong. A complaint comes in and the firm responds. A departure happens and the exit interview reveals problems that had been building for months. The positive experiences, the clients who were impressed by the work and would have happily said so, go uncaptured. Deploy FeedbackRobot's attorney satisfaction automation and the positive signal is collected systematically. Within 24 hours of matter close, each client receives a short survey. It asks about the experience of working with the firm, the quality of communication throughout the matter, and whether the outcome met their expectations. Clients who respond positively receive a follow-up with a direct link to leave a review on Google or Avvo. For firms tracking satisfaction across multiple practice areas and attorneys, the data creates a comparison baseline. Which practice areas generate the most client satisfaction? Which attorneys receive the most positive qualitative comments? Are there patterns in the concerns that do surface, suggesting a process issue rather than an individual performance issue? These questions can be answered from the aggregate data once collection is systematic.