Guest experiences are vivid immediately after they end and become increasingly generalised over the following days. A guest who had a specific complaint about room temperature or a catering quality issue can describe it precisely on the day they leave. Ask them the same question a week later and you get a vague impression, if you get a response at all. Deploy FeedbackRobot's guest satisfaction automation and the survey arrives at the right moment. For hotels, a text goes out on departure morning. For restaurants, it fires within an hour of the bill being paid. For event venues, it goes out as guests leave. The timing captures the experience while it is still specific and while the guest is still in a receptive emotional state. Guests who flag a concern privately, before they have had a chance to post, give you the opportunity to respond and address the issue the same day. That intervention, when handled well, frequently converts a guest who was about to leave a negative review into one who becomes a loyal customer. Guests who rate their experience positively receive a follow-up invitation to share it on the platform that matters most to your business.