Net Promoter Score is most valuable as a leading indicator of retention, not as an annual report metric. A customer who scores 9 at onboarding but 4 at the 90-day mark has experienced something between those two points that needs attention. An annual NPS survey cannot see that change. A milestone-triggered NPS automation can, and more importantly, can route that 4-score to the customer success manager the same day it is submitted. Deploy FeedbackRobot's NPS automation and the survey fires at the moments where scores are most diagnostic. At day 30 of a new customer relationship. At 90 days. At renewal. After a significant product update. After a support escalation. Each score is attributed to the trigger event and the customer segment, building a picture of where in the lifecycle promoters are made and where detractors emerge. Detractors are routed automatically to the team that can intervene. A 4-score from a customer who just completed onboarding routes to the onboarding team. A 3-score from a customer approaching renewal routes to their account manager. The NPS data does not just sit in a dashboard. It triggers the right action at the right time.