CSAT is the most immediate satisfaction metric available, but its value depends almost entirely on timing. A customer support interaction that resolved an issue smoothly scores differently when surveyed the same day versus three days later, once the frustration of having needed support at all has faded or the positive resolution has been overtaken by the next interaction. Timing is not a detail. It is the measurement. Deploy FeedbackRobot's CSAT automation and the survey fires the moment the trigger event completes. A support ticket marked resolved triggers a 2-question satisfaction check within the hour. A purchase confirmation triggers a post-delivery CSAT at the right moment based on the expected delivery window. A service appointment triggers a survey as the customer leaves, not a week later when they can barely remember the details. Scores are tracked by team member, service type, and channel, so the data tells you not just how satisfied customers are in aggregate but where specifically satisfaction varies. A support team that scores well on phone interactions but poorly on chat has a different training need from one that scores consistently low across all channels. This automation makes those distinctions visible and trackable.