Onboarding is where most customer loss is decided. A customer who hits friction in the first week, cannot find an answer, and receives no proactive outreach has already started evaluating whether switching is worth the effort. By day 30 the decision is often made. By day 60 they are gone. The churn showing up in your quarterly reports was created in week one. Deploy FeedbackRobot's onboarding survey automation and the early signal is captured at each milestone automatically. A survey fires at day 7 asking whether the customer achieved their first meaningful goal. Another fires at day 30 asking how confident they feel and whether anything is unclear. Each response is scored and routed. A customer who scores low on confidence at day 30 is flagged to customer success immediately, with three weeks of onboarding context already visible to whoever picks up the conversation. Customers who score well move into a nurture sequence. Customers who flag a specific friction point generate a tagged product feedback ticket automatically. The onboarding data across cohorts tells your product team which setup steps generate the most confusion month over month, giving them a continuous improvement signal rather than anecdotal reports from support.