event feedback survey
Feedback Survey
Event surveys sent by email three days after the event get a 12% response rate. The same survey sent via SMS within an hour of the event ending gets 38%. Deploy this automation and the timing and channel are both optimised automatically based on how the attendee registered.
About this automation
Type
Feedback Survey
Industry
Free to use
✓ Yes
Deploy time
Under 5 min
Triggers
API
Delivers via
Email, SMS
What this survey asks
01
How would you rate the event overall?
Rating, 1 to 5 stars
02
How would you rate the content or speakers?
Rating, 1 to 5 stars
03
How was the logistics and organization?
Rating, 1 to 5 stars
04
What's one thing we should improve for next time?
Open text
05
How likely are you to attend a future event?
0 to 10 scale
The automation
Trigger: an event ends
Fires automatically the moment the event ends.
API
Event survey goes out at close
Delivered via Email or SMS the moment the event ends.
Routed by session
Feedback about a specific session or speaker reaches the organiser responsible for it.
Positive sentiment
Logged to the event's performance record.
Needs attention
Session-specific complaints routed to the organiser.
Event feedback dashboard
Scores by event and session, updated as responses come in.
Why this automation matters
Post-event surveys that arrive days after an event are measuring memories, not experiences. A conference attendee who attended six sessions over two days and receives a survey on Thursday is unlikely to provide specific, useful feedback about what worked in the afternoon breakouts versus the morning keynote. The opportunity for specific feedback closes fast. Deploy FeedbackRobot's event feedback survey automation and every attendee receives their survey through the channel that maximises the chance of a timely response. Attendees who registered with a mobile number get an SMS link as they leave. Attendees who registered by email get a follow-up within 90 minutes of the event closing. The survey itself is structured to measure what event organisers actually need: content relevance, speaker quality, logistics, and likelihood to attend the next event. For organisations running recurring events such as conferences, training series, or webinar programmes, the comparative data across events is the most valuable output. Which topics generate the highest content ratings? Which speakers have the highest return-attendee rates? Where do attendees consistently cite friction in the logistics? The pattern data, built survey by survey over a series, gives the events team the evidence to make decisions that improve each event over the last.
Expected outcome
Connects to the platforms that matter
Triggers
API
Channels
Email, SMS
Common questions
Does the channel change based on how someone registered?
Yes, attendees who registered with a phone number get an SMS link as they leave, those who registered by email get a follow-up within about 90 minutes, matching the channel to what's most likely to get a fast response.
Can this differentiate feedback by session or speaker at a multi-session event?
Yes, if your event data includes session attendance, feedback can be attributed to the specific session or speaker rather than just the event as a whole.
What if someone attends multiple events in a series?
Each event triggers its own survey independently, so a recurring attendee gets asked after every event, letting you compare their experience over time, not just once.
Is this suitable for single one-time events or only recurring series?
Both, though the comparative trend data, which topics score best, which speakers have the highest return-attendee rates, is most valuable for organizations running a recurring series.