review management

Review Management

Review Management: One Dashboard for Every Platform, Every Location

Review Management: One Dashboard for Every Platform, Every Location

Manage reviews across Google, Yelp, and Trustpilot from one place. Route every review and track response SLAs automatically.

Manage reviews across Google, Yelp, and Trustpilot from one place. Route every review and track response SLAs automatically.

Managing reviews manually across five platforms means some reviews get missed, some get slow responses, and patterns never get spotted. Deploy this automation and every incoming review is aggregated, routed, and tracked in one place with zero manual platform-checking required.

About this automation

Type

Review Management

Free to use

✓ Yes

Deploy time

Under 5 min

Triggers

New Review

Delivers via

Dashboard, Email

What your dashboard shows

Total reviews received this month

Dashboard metric, auto-updated

Average rating across all platforms

Per-platform breakdown available

Unanswered reviews flagged for action

Alert queue, negative and unanswered prioritized

Response rate over the last 30 days

Percent replied within your SLA window

Reviews by platform

Breakdown showing which platform is driving volume and rating changes

The automation

What happens when you deploy it

What happens when you deploy it

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

New review lands on any platform or location

Every review across every platform and location pulled into one dashboard as it posts.

New Review

Instant alert, routed to the right owner

Notification with platform, rating, and full text the moment it posts.

Unanswered reviews prioritised

Every review sorted by response status the instant it lands:

Positive sentiment

Logged as answered and on-trend.

Needs attention

Unanswered reviews prioritised in the response queue.

Cross-platform dashboard

Rating, volume, and response rate by platform, always current.

Why this automation matters

Review management done manually creates a predictable set of problems. The person checking Google forgets about Trustpilot. The person managing Yelp does not have access to the industry directory where a significant review just appeared. The response to a negative review that needed a manager's input gets delayed because the manager was not in the notification chain. Meanwhile, the review has been public and unanswered for a week. Deploy FeedbackRobot's review management automation and all of that collapses into a single workflow. Every platform you monitor feeds into one queue. Reviews are routed based on the rules you define: a review about a specific product goes to the product team, a review in a language other than English routes to the regional manager, a review below three stars triggers an immediate escalation. Every review is tracked through a response lifecycle so nothing falls through. For businesses with multiple locations or product lines, the comparison data in the aggregate view is where the most useful operational intelligence sits. Which locations consistently generate the strongest review profiles? Which product lines generate the most complaints? Which months show seasonal patterns in satisfaction scores? The data is already in your reviews. This automation makes it visible without anyone having to manually compile it.

Expected outcome

Businesses using centralised review management respond to 94% of reviews vs. 38% for those managing platforms individually

Businesses using centralised review management respond to 94% of reviews vs. 38% for those managing platforms individually

Connects to the platforms that matter

Triggers

New Review

Channels

Dashboard, Email

Common questions

How is this different from online-reputation?

They're closely related; this template is framed around ongoing operational management, routing rules by product or topic, response tracking, rather than pure monitoring and alerting.

Can reviews be routed to different teams based on what they're about?

Yes, a review about a specific product can route to the product team, one about delivery can route to operations, based on rules you define once.

What data actually shows in the comparison view for multi-location businesses?

Response rate, rating trend, and complaint category by location, letting you see which locations are keeping pace and which are falling behind.

Does this work for a single-location business, or only multi-location?

Works fine for a single location, the comparison and cross-location features simply aren't relevant until you have more than one location connected.

Related templates

Deploy this automation

No developer needed. Connect your trigger, pick your channels, and your feedback automation runs on its own from there.

Deploy now