review management
Review Management
Managing reviews manually across five platforms means some reviews get missed, some get slow responses, and patterns never get spotted. Deploy this automation and every incoming review is aggregated, routed, and tracked in one place with zero manual platform-checking required.
About this automation
Type
Review Management
Industry
Free to use
✓ Yes
Deploy time
Under 5 min
Triggers
New Review
Delivers via
Dashboard, Email
What your dashboard shows
Total reviews received this month
Dashboard metric, auto-updated
Average rating across all platforms
Per-platform breakdown available
Unanswered reviews flagged for action
Alert queue, negative and unanswered prioritized
Response rate over the last 30 days
Percent replied within your SLA window
Reviews by platform
Breakdown showing which platform is driving volume and rating changes
The automation
New review lands on any platform or location
Every review across every platform and location pulled into one dashboard as it posts.
New Review
Instant alert, routed to the right owner
Notification with platform, rating, and full text the moment it posts.
Unanswered reviews prioritised
Every review sorted by response status the instant it lands:
Positive sentiment
Logged as answered and on-trend.
Needs attention
Unanswered reviews prioritised in the response queue.
Cross-platform dashboard
Rating, volume, and response rate by platform, always current.
Why this automation matters
Review management done manually creates a predictable set of problems. The person checking Google forgets about Trustpilot. The person managing Yelp does not have access to the industry directory where a significant review just appeared. The response to a negative review that needed a manager's input gets delayed because the manager was not in the notification chain. Meanwhile, the review has been public and unanswered for a week. Deploy FeedbackRobot's review management automation and all of that collapses into a single workflow. Every platform you monitor feeds into one queue. Reviews are routed based on the rules you define: a review about a specific product goes to the product team, a review in a language other than English routes to the regional manager, a review below three stars triggers an immediate escalation. Every review is tracked through a response lifecycle so nothing falls through. For businesses with multiple locations or product lines, the comparison data in the aggregate view is where the most useful operational intelligence sits. Which locations consistently generate the strongest review profiles? Which product lines generate the most complaints? Which months show seasonal patterns in satisfaction scores? The data is already in your reviews. This automation makes it visible without anyone having to manually compile it.
Expected outcome
Connects to the platforms that matter
Triggers
New Review
Channels
Dashboard, Email
Common questions
How is this different from online-reputation?
They're closely related; this template is framed around ongoing operational management, routing rules by product or topic, response tracking, rather than pure monitoring and alerting.
Can reviews be routed to different teams based on what they're about?
Yes, a review about a specific product can route to the product team, one about delivery can route to operations, based on rules you define once.
What data actually shows in the comparison view for multi-location businesses?
Response rate, rating trend, and complaint category by location, letting you see which locations are keeping pace and which are falling behind.
Does this work for a single-location business, or only multi-location?
Works fine for a single location, the comparison and cross-location features simply aren't relevant until you have more than one location connected.