Email is still the highest-converting channel for survey delivery when the email arrives at the right moment. A survey that fires immediately after a completed interaction, while the customer is still in a responsive state and the experience is specific, generates more detailed and more honest responses than the same survey sent on a fixed schedule. Deploy FeedbackRobot's email survey automation and every survey fires at the trigger event. A completed support interaction triggers a short satisfaction check. An onboarding milestone triggers a survey about clarity and confidence. A subscription renewal triggers a value and loyalty survey. Each email is personalised to the interaction it references, which increases open rates and significantly improves the quality of responses received. The follow-up sequence handles itself. Customers who do not open the first email receive a follow-up at a defined interval. Customers who open but do not complete receive a shorter version. Customers who complete are acknowledged and responses are classified and routed automatically. The entire programme, across multiple trigger types and customer segments, runs without any manual send schedule to manage.