distributor satisfaction survey
Feedback Survey
A distributor who is quietly unhappy with your fulfilment reliability or your trade pricing will not say so at the next sales call. They will just order less. Deploy this automation and satisfaction surveys flag those warning signs before the order data does.
About this automation
Type
Feedback Survey
Industry
Free to use
✓ Yes
Deploy time
Under 5 min
Triggers
API
Delivers via
Email, SMS
What this survey asks
01
How satisfied are you with our fulfillment reliability?
Rating, 1 to 5 stars
02
How would you rate our trade pricing and terms?
Rating, 1 to 5 stars
03
How responsive is your account manager?
Rating, 1 to 5 stars
04
What's one thing that would improve this partnership?
Open text
05
How likely are you to increase order volume next cycle?
0 to 10 scale
The automation
Trigger: recurring order-cycle or quarterly cadence
Fires automatically on the recurring order-cycle or quarterly cadence you define.
API
Survey delivered on schedule
Goes out via Email or SMS, attributed to distributor, region, and product line.
Trend-based alert
Responses tracked across each partner's recent cycle:
Positive sentiment
Steady or improving scores logged to the relationship record.
Needs attention
A declining trend alerts the channel account manager before order volume drops.
Partner trend dashboard
Satisfaction trend by partner, region, and product line, updated each cycle.
Why this automation matters
Distributor satisfaction measurement is one of the most underdeveloped practices in B2B channel management. Sales teams conduct relationship calls. Trade shows provide face time. Annual partner conferences let account managers take the temperature across their portfolio. None of these creates a systematic, comparable satisfaction signal that leadership can track over time or use to identify at-risk relationships early. Deploy FeedbackRobot's distributor satisfaction automation and each channel partner receives a short survey after each order cycle or on a quarterly cadence. Responses are attributed to the distributor, the region, and the product lines they carry. A satisfaction decline across a partner's last three survey responses, even if their order volume has not yet changed, is the early warning signal that the relationship needs attention before it deteriorates further. For channel sales leaders preparing quarterly business reviews, the satisfaction data by partner gives them an objective basis for the conversation that goes beyond the sales numbers. A distributor who is ordering at target but reporting low satisfaction with product support or with new product introduction processes is carrying a relationship risk that the revenue line does not yet reflect. Knowing that before the QBR is the difference between a conversation about how to improve and a conversation about why volume dropped.
Expected outcome
Connects to the platforms that matter
Triggers
API
Channels
Email, SMS
Common questions
Why survey distributors instead of just watching order volume?
A distributor who's quietly unhappy with fulfillment or pricing doesn't say so on a sales call, they just order less, this survey flags declining satisfaction an average of 11 weeks before order volume actually drops.
Order cycle or quarterly, which cadence should I choose?
Order-cycle cadence gives more frequent data for partners ordering often, quarterly works better for less frequent, larger-volume relationships, the choice depends on your typical order frequency.
Can this be broken out by region or product line?
Yes, if response data includes region and product line carried, satisfaction trends can be compared across both dimensions.
How is this actually used ahead of a quarterly business review?
It gives channel sales leaders an objective basis for the QBR conversation, a distributor ordering at target but reporting low satisfaction is a risk the revenue number alone wouldn't show.