post stay survey

Feedback Survey

Post-Stay Survey: Capture Guest Experience Before the Next Booking Decision Is Made

Post-Stay Survey: Capture Guest Experience Before the Next Booking Decision Is Made

A post-stay survey firing within two hours of checkout captures the moments that define the guest's impression.

A post-stay survey firing within two hours of checkout captures the moments that define the guest's impression.

A guest's decision to return or recommend your property is made in the hours after checkout, not a week later when you get around to sending a survey. Deploy this automation and a short survey fires at checkout, capturing what shaped their stay while the experience is still specific.

About this automation

Type

Feedback Survey

Free to use

✓ Yes

Deploy time

Under 5 min

Triggers

API

Delivers via

Email, SMS

What this survey asks

01

How would you rate your overall stay?

Rating, 1 to 5 stars, fires within 2 hours of checkout

02

How was your check-in experience?

Rating, 1 to 5 stars

03

How would you rate value for the rate paid?

Rating, 1 to 5 stars

04

Anything about the room or property we should know?

Open text

05

Would you stay with us again?

Yes / Maybe / No

The automation

What happens when you deploy it

What happens when you deploy it

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

Set it up once on FeedbackRobot, it runs on its own and routes every customer response to the right outcome.

Trigger: a guest checks out

Fires the instant a guest checks out.

API

Survey delivered within 2 hours

Goes out via Email or SMS, before travel fatigue sets in.

Routed by stay satisfaction

A low score reaches the property team while the guest is still reachable.

Positive sentiment

Invited to review on TripAdvisor, Google, or Booking.com at peak satisfaction.

Needs attention

Flagged issues get a same-day follow-up from the property.

Property performance dashboard

Scores across every property in the portfolio, updated in real time.

Why this automation matters

The post-stay feedback window is narrow. A guest who has just checked out of a hotel, a short-term rental, or a retreat is in an evaluative mindset: they have just wrapped up the experience and have opinions that are specific and recent. That window closes fast. By the next morning, the experience has been partially replaced by travel fatigue, the next destination, or simply the compression of a busy life. A survey that arrives 48 hours later is asking someone to reconstruct a memory. Deploy FeedbackRobot's post-stay survey automation and the survey fires at the checkout event. A guest who checks out at 11am receives a short survey by midday. The questions are specific to the stay: room condition, check-in experience, on-site service, value for the rate paid. Responses arrive while the operational team is still working the same day and can address anything actionable before it becomes a public review. Guests who rate the experience above your defined threshold receive a review request within the same survey flow, with a direct link to TripAdvisor, Google, or Booking.com at the exact moment their satisfaction is highest. Guests who flag an issue receive a same-day follow-up from the property. The feedback and review request sequence runs at every checkout, across every property in your portfolio, without anyone manually tracking who has and has not been contacted.

Expected outcome

Post-stay surveys sent within 2 hours of checkout generate 40% more detailed responses than those sent the following day

Post-stay surveys sent within 2 hours of checkout generate 40% more detailed responses than those sent the following day

Connects to the platforms that matter

Triggers

API

Channels

Email, SMS

Common questions

Why does the 2-hour window matter so much here specifically?

The post-stay feedback window is narrow, by the next morning the experience is already partially replaced by travel fatigue or the next destination.

What happens to a guest who rates the stay highly?

They receive a review request in the same flow, with a direct link to TripAdvisor, Google, or Booking.com at the exact moment satisfaction is highest.

Does a flagged issue get addressed same-day?

Yes, since the survey and response both happen while the operational team is still working the same day the guest checked out.

Does this work across a multi-property portfolio?

Yes, the survey and review sequence runs at every checkout across every property without manual tracking of who's been contacted.

Related templates

Deploy this automation

No developer needed. Connect your trigger, pick your channels, and your feedback automation runs on its own from there.

Deploy now