Connect Shopify
Connecting Shopify to keep your customer data current and time surveys to real events.
Connecting Shopify gives you two things: product reviews from your store, and a customer list that stays current on its own.
Connect it
- Open the connections area of your workspace and choose Shopify.
- Sign in to Shopify and authorise the connection.
- Confirm which data you want synced.
What comes across
Customers and their order history, so surveys can be timed against actual purchases rather than sent in a batch.
Time it after delivery, not dispatch
The most common mistake with e-commerce feedback is surveying when the order ships. The customer hasn’t received anything yet. Time your survey to arrive a few days after expected delivery.
Product-level feedback
Because orders carry product detail, you can see which products generate complaints — usually more actionable than an overall store satisfaction score.
Set up what happens next
A connection on its own only moves data. The value comes from what you trigger with it — usually a survey timed to a real event rather than sent in a batch.
→ How automations work → Automation recipes
If the connection fails
- Confirm your Shopify account has permission to grant access
- Check whether your organisation restricts third-party app connections
- If credentials recently changed, reconnect from scratch
Still stuck? Contact us and tell us what you’re seeing.
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