Most Shopify merchants never hear from customers who had a bad experience. They just don't come back. No complaint, no explanation — just a customer who quietly churns and, if you're unlucky, leaves a public review on Google or Yelp weeks later. A post-purchase survey changes that dynamic entirely: it gives dissatisfied customers a private channel to tell you before they tell the internet.
FeedbackRobot's Shopify integration triggers automatically when a new customer is created or on a schedule you configure. The survey goes out at the right moment — after the order has likely arrived, not the second they buy — and the responses feed directly into your FeedbackRobot dashboard alongside all your other customer feedback. You see every response, segmented by sentiment, with negative scores flagged for immediate follow-up.
When a response signals a problem — a shipping delay, a damaged product, an unmet expectation — FeedbackRobot flags it for resolution and AI-drafts a follow-up message. When feedback is positive, Spotlight can turn it into a social media graphic with one click. The entire loop from transaction to testimonial runs automatically, without your team managing a single outbox.