Shopify Post-Purchase Survey — Capture Customer Feedback After Every Order
FeedbackRobot connects to your Shopify store and automatically sends a survey when a customer places an order — turning every transaction into a feedback opportunity.
Why it matters
Most Shopify merchants never hear from customers who had a bad experience. They just don't come back. No complaint, no explanation — just a customer who quietly churns and, if you're unlucky, leaves a public review on Google or Yelp weeks later. A post-purchase survey changes that dynamic entirely: it gives dissatisfied customers a private channel to tell you before they tell the internet.
FeedbackRobot's Shopify integration triggers automatically when a new customer is created or on a schedule you configure. The survey goes out at the right moment — after the order has likely arrived, not the second they buy — and the responses feed directly into your FeedbackRobot dashboard alongside all your other customer feedback. You see every response, segmented by sentiment, with negative scores flagged for immediate follow-up.
When a response signals a problem — a shipping delay, a damaged product, an unmet expectation — FeedbackRobot flags it for resolution and AI-drafts a follow-up message. When feedback is positive, Spotlight can turn it into a social media graphic with one click. The entire loop from transaction to testimonial runs automatically, without your team managing a single outbox.
About
Shopify
Post-purchase is the most underused feedback window in e-commerce. Most Shopify merchants invest heavily in pre-purchase conversion — product reviews, star ratings, social proof — but collect almost no structured feedback from customers after they've bought. The result is that return rates, repeat purchase rates, and churn are managed without understanding why they happen.
A dissatisfied customer who doesn't hear from you after a bad experience has no reason to give you a second chance — and a strong reason to leave a public review. Research consistently shows that customers who receive a personalised follow-up after a negative experience are significantly more likely to return and less likely to leave a public complaint.
The timing of feedback collection matters as much as whether you collect it. Surveys sent within 24–48 hours of delivery — when the experience is fresh — get significantly higher response rates than surveys sent days later. FeedbackRobot's Shopify integration fires at the moment you configure, ensuring feedback is captured while it's actionable.
SETUP
How it works
Connect your Shopify store in Settings → Skills
Configure your survey trigger: new customer creation or a scheduled cadence after the order
Customise your survey questions and email template to match your brand
Responses automatically flow into your FeedbackRobot inbox, segmented by sentiment and flagged if negative
BENEFITS
What you get
Capture feedback before unhappy customers leave a public review
Trigger surveys automatically — no manual sending, no missed customers
Identify product or fulfilment issues early with aggregated response data
AI Resolution workflow drafts follow-up messages for negative responses
Turn great responses into social proof with Spotlight in one click
FEATURES
Everything you need to manage reviews at scale.
AI-generated responses
Multi-platform dashboard
Automated alerts
FAQ
Frequently
Asked Questions
When exactly is the survey sent after a Shopify order?
FeedbackRobot triggers the survey based on the event you configure — either on new customer creation or on a scheduled cadence after the order. You control the timing to match your typical fulfilment window, so the survey arrives after the order has been delivered.
Can I send different surveys to different customer segments?
Yes. You can create multiple survey templates and configure triggers based on customer attributes or order type. First-time buyers can receive a different survey than repeat customers, for example.
What happens if a customer leaves a negative response?
Negative responses are flagged in your Radar inbox. FeedbackRobot's AI Resolution workflow drafts a follow-up message and alerts your team to intervene before the customer considers leaving a public review on Google or Yelp.
Does this replace my existing Shopify review app?
FeedbackRobot is complementary to public review apps like Okendo or Yotpo. It focuses on private feedback collection and issue resolution — capturing dissatisfied customers before they go public — rather than collecting public product reviews for your storefront.
INTEGRATIONS
Works with the platforms you already use
INDUSTRIES
Works with the platforms you already use
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