Surveys & Feedback Collection

Building a survey with the AI builder

Three ways to create a survey, the question types available, and how branching logic works.

Writing questions that get honest answers

How to word questions so the answers are usable — and how the AI builder helps you avoid the common traps.

Using a survey template

How to find a template, apply it, and adapt it without breaking the measure it's built around.

Managing your template gallery

Housekeeping for your templates: finding them, duplicating before editing, and knowing what deleting affects.

Choosing how your survey gets delivered

Which delivery channel to use when, and how to set up each one.

Embedding a survey on your website

The three embed formats, how to install the snippet, and how to check it's collecting.

Sending surveys to the right customers

How response groups let you segment customers, and how to decide what's worth segmenting.