Insights & Analytics

Read your dashboard metrics, understand sentiment scoring, use AI summaries, and turn patterns in your feedback into decisions.

Understanding your metrics

What each metric means, how it's calculated, and which ones should actually change your behaviour.
How sentiment analysis works

How feedback gets scored, what the scores mean, and where the AI's judgement has limits.
Using AI feedback summaries

How summaries work, what they're good for, and when to read the raw feedback instead.