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Understanding your metrics
What each metric means, how it's calculated, and which ones should actually change your behaviour.
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How sentiment analysis works
How feedback gets scored, what the scores mean, and where the AI's judgement has limits.
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Using AI feedback summaries
Where AI summaries appear, what they're good for, and when to read the original.
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Tracking keywords and themes
Finding the topics that come up repeatedly, and telling a real pattern from noise.
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Staff Spotlight: seeing who customers name
Who customers are naming, what they say, and how to use it without turning it into a leaderboard.
Insights & Analytics
Read your dashboard metrics, understand sentiment scoring, use AI summaries, and turn patterns in your feedback into decisions.