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How resolutions work
What a resolution is, what triggers one, and what happens from open to closed.
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Resolution types and when each is used
The four ways FeedbackRobot can respond to feedback, and how to decide which to enable.
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Taking over a conversation from the agent
How to step in when a case needs a person, and what happens to the agent when you do.
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Setting the tone your agent writes in
How to configure tone and length, and how to correct the agent when it doesn't sound like you.
Resolutions & Team Inbox
How FeedbackRobot detects a problem, drafts a reply, and closes the loop — plus how your team takes over when a human touch is needed.