Connect OpenTable
Connecting your OpenTable listing, and what to check if it doesn't sync.
OpenTable reviews come from diners who definitely visited, since they’re tied to a booking — which makes them unusually reliable.
Connect it
- Go to Insights → Reviews and choose Connect Review Source.
- Pick OpenTable from the platform list, then Continue.
- Give the source a name, and paste your Review Page URL — the public address of your OpenTable listing. Open your listing in a browser and copy the URL from the address bar.
- Continue. You’ll see Connection Successful! when it’s accepted.
An invalid URL is rejected at this step rather than failing quietly later, so if it’s accepted you’re connected.
The first sync pulls your review history, not just new reviews. Depending on volume that takes anywhere from a few minutes to a couple of hours.
You’ll need
Access to your OpenTable restaurant account.
Verified diners
Because reviews are attached to real reservations, OpenTable feedback is less prone to the fake and mistaken reviews that affect open platforms. Weight it accordingly.
Multiple restaurants
Connect each separately.
If your listing doesn’t appear
Usually one of:
- The restaurant account access has changed
- The restaurant is not currently accepting bookings
- The listing was recently transferred between owners
If the URL is rejected, open your listing in a browser and copy the address exactly as it appears — a search-results URL or a shortened link won’t work. Still stuck? Send us a link to your listing and we’ll connect it from our side.
After connecting
Once reviews are syncing, decide how you want them handled — automatically, or with your approval first.
Related
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