Connect Amadeus
Connecting Amadeus to keep your customer data current and time surveys to real events.
For travel businesses, connecting Amadeus means guest feedback can be triggered by real booking and travel events.
Connect it
- Open the connections area of your workspace and choose Amadeus.
- Sign in to Amadeus and authorise the connection.
- Confirm which data you want synced.
What comes across
Booking data, so surveys can be timed to travel rather than to booking.
Survey after travel, not after booking
A booking made in January for travel in July shouldn’t trigger a survey in January. Set conditions against travel dates.
Group bookings
One booking can represent many travellers. Decide whether you’re surveying the booker or the party, and be consistent.
Set up what happens next
A connection on its own only moves data. The value comes from what you trigger with it — usually a survey timed to a real event rather than sent in a batch.
→ How automations work → Automation recipes
If the connection fails
- Confirm your Amadeus account has permission to grant access
- Check whether your organisation restricts third-party app connections
- If credentials recently changed, reconnect from scratch
Still stuck? Contact us and tell us what you’re seeing.
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