For Food & Beverages · Why it pays · Video 11 of 11
What a month of answers tells you
One guest mentions a slow check and you shrug. Eleven guests in a month is a to-do list. Here is the report that adds them up.
Read the transcript
One guest says the check was slow. You shrug. It was a busy night.
But what if eleven guests said it this month? You would never know. Each of them told you once, on a different night.
Your teammate reads every review and every answer, and adds them up.
On one page, what guests love. The carbonara. The terrace.
And what hurts. The wait for the check. The noise by the door.
So you know what to fix first. Not a guess. A list.
Then your people. Who do guests mention by name? That is who to thank, and who to keep.
And next month, you can see whether the fix worked. Did the complaints about the check stop?
That is the praise and pain report, and the staff report.
FeedbackRobot writes both, from what your guests already told you.
See it on your own reviews. Start free at feedbackrobot.com.
Why it matters
Each guest tells you once, on a different night, so a pattern is easy to miss. FeedbackRobot reads every review and every answer and counts them.
You see what guests love, what hurts, who on your team gets mentioned by name, and next month whether the fix worked.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
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