For Food & Beverages · Why it pays · Video 7 of 11

Your POS sends a survey. Then what?

Plenty of payment systems send a survey. Very few do anything with the answer. Here is what should happen next.

Read the transcript

Your point of sale probably sends a survey already. How was your meal? Tap a star.

A guest taps three stars. And then? Nothing. The score lands in a report nobody opens.

That three was a guest trying to tell you something. And nobody asked what.

A survey is not the job. It is the start of it.

Here is what should happen next.

First, someone asks what went wrong, and listens.

Then someone makes it right, the same day.

The guests who loved it get a thank you, and an easy way to say so in public.

And at the end of the month, somebody adds it all up, and tells you what to fix.

That somebody is FeedbackRobot. It picks up where the survey stops.

The next videos show each step, a minute at a time.

See it on your own reviews. Start free at feedbackrobot.com.

Why it matters

A three-star tap is a guest trying to tell you something. If the score just lands in a report, nobody finds out what.

What matters is the follow-through: ask why, put it right the same day, thank the guests who loved it, and add it all up every month.

Try it on your own reviews

Start free. Connect your review sites and see your first drafted replies today.

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