How-to videos
How-to videos for Food & Beverages
About a minute each. What it is costing you, then the simple way to fix it. For owners who would rather be on the floor than on review sites.
Start with video 1 →
1:07
1 · See · Know what people are saying
See every review in one place
What an unseen review costs, and how to bring every site into one list.
Watch · 1:07 →
1:13
2 · Respond · Answer them in your voice
Reply to every review
What an unanswered review costs, and a three-step way to answer every one.
Watch · 1:13 →
1:09
3 · Ask · Hear from the quiet ones
Ask every guest after the meal
What a quiet, unhappy guest costs, and how one short question brings them back.
Watch · 1:09 →
1:10
4 · Grow · Put the good words to work
Turn happy guests into proof
Why a guest's words sell better than yours, and how to turn reviews into posts and video.
Watch · 1:10 →
Why it pays
The case for having a teammate on reviews: what a regular is worth, and what happens after the survey.
0:58
5 · Why it pays
Meet your new teammate
What a teammate for reviews does in a normal day.
Watch · 0:58 →
0:56
6 · Why it pays
What one regular is worth
The three-year value of one table, and the cheapest way to protect it.
Watch · 0:56 →
0:50
7 · Why it pays
Your POS sends a survey. Then what?
Why the survey is the start of the job, not the end.
Watch · 0:50 →
0:55
8 · Why it pays
The follow-up question
How one follow-up question turns a score into something you can act on.
Watch · 0:55 →
0:55
9 · Why it pays
Fixed before they tell anyone
How a complaint answered the same day becomes a returning guest.
Watch · 0:55 →
0:54
10 · Why it pays
A happy guest becomes a review
How a thank-you at the right moment becomes a public review.
Watch · 0:54 →
0:54
11 · Why it pays
What a month of answers tells you
What the praise and pain report and the staff report show you each month.
Watch · 0:54 →
See it on your own reviews
Start free, or read more about FeedbackRobot for your restaurant.