Reply to every review

Someone is reading your worst review right now. And deciding where to eat tonight.

Here is what they see. Two stars. A late table, cold pasta. And underneath it, nothing.

Silence tells them one thing. Nobody here is listening. So they scroll on, to the place next door.

That is an eighty dollar table you never knew you lost.

Now the same review, with a reply. An apology, by name. What went wrong. What you did about it. And an invitation back.

The review did not change. The story did.

Because a reply is not really for the person who wrote the review. It is for everyone who reads it next.

So answer every one. The good ones too. Thank them, and mention the dish they loved. Now the next guest knows what to order.

A reply takes a minute or two. The table it can save is worth eighty dollars tonight, and more every time they return.

Here is the simple way.

One. Bring every review into one place.

Two. Let FeedbackRobot draft each reply in your voice.

Three. Read it, change what you like, and post it yourself.

Every review answered. Every reader sees a restaurant that listens.

Next: ask every guest after the meal.