The follow-up question

Three stars. That is all the guest told you.

Three stars for what? The food? The wait? The server? You cannot fix a number.

So your teammate asks. Politely, the same evening, while the meal is still fresh.

Sorry tonight was not perfect. What let us down?

And people do answer, when somebody bothers to ask.

The check took twenty minutes. We had to ask twice.

Now you have something you can use. Not a score. A reason, a table, and a night.

One more question, if it helps. Was that Friday, around nine?

By the time you read it, the whole story is there, with the guest's name and how to reach them.

No long form. Just a short, kind conversation.

FeedbackRobot has it for you, with every guest who was not happy. You can approve each message, or let it send them on its own.

See it on your own reviews. Start free at feedbackrobot.com.