Creating your account and setting up
Signing in, then the four setup steps that decide what your agent does first.
There’s no separate sign-up form — signing in and signing up are the same screen, and you don’t need a password to start.
Sign in
Go to the sign-in screen. You’ll see Welcome to FeedbackRobot — Sign in or sign up to continue managing your customer feedback.
- Enter your work email address and choose Continue.
- Pick how to sign in:
- Email me a sign-in link — we email you a link, no password needed
- Sign in with a password — if you’ve already set one
There’s also Sign in with Google.
If your organisation uses single sign-on, entering your work email routes you there automatically — you’ll never be asked for a password.
No activation step blocks you. If your email is new, an account is created and you’re signed straight in. Use a work email if you have one; it makes it easier for teammates to find your workspace.
Claiming your account
You’ll get a confirmation email and, until you use it, a banner reading Claim your account with a Resend Email button.
Claiming just sets a password. It’s optional — you can keep using sign-in links indefinitely — but worth doing so you have a second way in.
The four setup steps
New accounts go through onboarding. The progress bar reads Business → Goal → Preview → Connect.
1. Business
Tell us about your business — This helps FeedbackRobot tailor its skills to your industry.
Your business name, and your industry from a grid of cards (there’s an Others option if nothing fits).
2. Goal
What’s your main goal? — Pick a focus so your AI knows exactly what to help you with first. Four options:
| Goal | What it does |
|---|---|
| Get More Online Reviews | Identify happy customers and guide them to public platforms |
| Automate Review Replies | Save time by letting AI draft your responses |
| Filter Negative Feedback | Catch unhappy customers before they post public complaints |
| Boost Social Proof | Turn your best reviews into social content |
What you’re asked next depends on which you pick:
- Get More Online Reviews or Filter Negative Feedback → an Agent Briefing where you choose what to learn about — staff friendliness, speed of service, wait times, cleanliness, hidden fees and so on
- Automate Review Replies → choose a brand voice (Serious, Formal, Friendly or Optimistic), each shown with a sample reply
- Boost Social Proof → choose a visual style (Minimal, Bold or Elegant)
Answer this properly. It sets what your agent prioritises and how it writes, and it’s much less work than correcting the tone one reply at a time. You can change all of it later in Settings.
3. Preview
A short illustration of how your chosen goal plays out — worth ten seconds of reading, because it shows what’s about to start happening automatically.
4. Connect
Where do your reviews come from? — Connect a source so FeedbackRobot has real reviews to work with.
Google Reviews and QR Code are recommended; More sources opens the rest. Activate FeedbackRobot stays disabled until you’ve connected at least one.
→ Connect your first review source
Then your workspace is built and you land on the dashboard.
Next
- Finding your way around
- Send your first survey
- Invite your team — billing is per business, so extra people cost nothing
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