Connect your first review source

Connecting a review source is the single highest-value thing you can do in your first session. Until you do, the agent has nothing to watch.

Platforms you can connect

FeedbackRobot monitors reviews from:

If you also collect feedback outside these — a POS system, a booking platform, a spreadsheet of past customers — see Integrations & Connections.

Connect a source

1. Go to Insights → Reviews and choose Connect Review Source.
2. Pick your platform from the list, then Continue.
3. Tell it which listing to watch:
   • Google — start typing your business name and pick it from the suggestions. (There’s a Paste Google Map URL instead option if it doesn’t come up.)
   • Every other platform — give the source a name and paste your Review Page URL: open your listing in a browser and copy the address from the address bar.
4. Continue. Connection Successful! means it’s accepted.

A URL that isn’t valid is rejected right there, so if it goes through you’re connected.

Check you picked the right listing. If you have several branches, they often have near-identical names — verify the address before connecting. It’s much easier to fix now than after a month of reviews have synced.

What happens next

The first sync pulls in your review history, not just new reviews. Depending on how many you have this can take from a few minutes to a couple of hours.

You don’t need to wait around. Once it’s done you’ll see your existing reviews scored for sentiment, which immediately gives you something useful: a read on how your reputation actually looks across the whole history rather than just the last few.

After the initial sync, new reviews arrive automatically. How quickly depends on your plan — see plans and pricing.

Start with one, not all of them

It’s tempting to connect everything at once. Don’t. Connect your highest-volume platform first — for most businesses that’s Google — and get comfortable with how the agent handles those reviews before adding more.

You’ll want to adjust the tone and the resolution settings once you’ve seen real replies, and it’s much easier to do that against one source than five.

If it won’t connect

• Copy the URL from the listing itself, not from a search results page. Shortened share links often don’t work either.
• Confirm the listing is public and published on that platform.
• For very new listings, allow time for the platform to index them.
• On Google, if search doesn’t find you, use Paste Google Map URL instead.

Still stuck? Contact us with a link to your listing and we’ll connect it.