Finding your way around FeedbackRobot
The four main sections, what's under Insights, and where to find everything else.
The app has four main sections in the sidebar.
| Section | What it’s for |
|---|---|
| Insights | Everything you’re being told — reviews, survey responses, trends |
| Resolutions | Fixing problems with individual unhappy customers |
| Spotlight | Publishing your best feedback |
| Automations | The workflows that run all of the above hands-free |
The sidebar collapses if you want more room, and shows your current action usage against your plan.
Insights
The biggest section, with six pages under it.
Pulse — the landing page. What your agent has been doing, what’s arrived recently, and anything needing your attention. This is the thirty-second check-in.
Dashboard — the metrics view: volume, sentiment breakdown, sentiment over time, resolution rates. → Understanding your metrics
Surveys — your surveys and their responses. Every survey chart here, and on Keywords and Staff Spotlight, can be filtered by touchpoint — where the feedback was collected. → Surveys & feedback collection
Reviews — everything pulled in from connected platforms, filterable by source, rating and sentiment. → How review monitoring works
Keywords — the words and topics coming up repeatedly across your feedback. → Tracking keywords and themes
Staff Spotlight — which team members customers are naming, and what they say. → Staff Spotlight
Resolutions
Every open and closed attempt to fix an unhappy customer’s problem. This is where you take over a conversation the agent started.
Spotlight
Your feedback wall and review widgets — turning collected feedback into something customers see.
Automations
The workflow builder. Triggers, conditions, actions, and the run history showing what fired and what happened.
→ How the automation builder works
The Assistant
Available from anywhere in the app. Ask questions of your feedback in plain language instead of building a report.
Your action usage
The sidebar shows how much of your monthly action allowance you’ve used. An action is any piece of work the agent does for you.
→ Understanding actions and limits
Where to start each day
Pulse. It’s built for exactly that — what happened, what needs you. If nothing there needs action, you’re done.
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