For Retail & Ecommerce · Respond · Video 2 of 4
Reply to every review
The next customer reads the review and then looks for your answer. Here is what silence costs, and a simple way to never leave a review unanswered.
Read the transcript
Chris ordered a birthday cake for his daughter. On Saturday, it was not ready. Nobody had called.
He found another cake. Then he found his phone.
Two stars, for everyone in the neighborhood to read.
You cannot bake that cake again. The party is over. But you still have one move left, and most shops never make it.
Answer him. In public.
Chris, I'm sorry. A birthday order should be ready when we promise it, and we should have called. We now confirm every order the day before.
Chris may never come back. That reply is not really for him.
It is for the mother planning a party next month, reading your reviews, deciding whether to trust you with her order.
She sees the mistake. Then she sees what you did about it. And she places the order.
A thirty dollar sale saved today. A regular, if you are lucky.
FeedbackRobot writes the first draft of every reply. You make it yours, and post it.
Next: ask every customer after the sale.
Why it matters
Someone deciding where to shop reads your reviews first. When a complaint has no reply under it, the silence tells them nobody is listening. That is a thirty dollar sale you never knew you lost.
A reply changes the story without changing the review. It is written to one person, and read by everyone who comes after.
A reply takes a minute or two. The customer it can save is worth thirty dollars today, and more every week they return.
The simple way
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1
Bring every review into one place
Connect your review sites, so nothing is missed on one you forgot to check.
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2
Let FeedbackRobot draft each reply
Every review gets a draft in your shop's voice.
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3
Read it, change what you like, and post it
Nothing is sent automatically. You have the last word on every reply.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
