For Retail & Ecommerce · Ask · Video 3 of 4
Ask every customer after the sale
Unhappy customers often leave without a word. Here is what each one costs, and a simple way to ask everyone after the sale.
Read the transcript
Think of a face you have not seen in a while. A regular. Every Saturday, same loaf.
When did they stop coming? You are not sure. And you will never know why.
It might have been the line out the door. It might have been one curt moment at the register. It might have been nothing you would ever guess.
Regulars do not complain. They drift.
And a regular is your best customer. Twenty five dollars a week is thirteen hundred dollars a year. Lose three, and that is nearly four thousand dollars.
So catch it early. Put a small code on the receipt, or by the register. Scan, tap, done.
Or send one short question after they shop, by email or text.
Love the bread, but the line was out the door, and only one person was serving.
Now you know. Add a second person on Saturday mornings, and keep the regular.
FeedbackRobot collects every answer in one inbox, beside your reviews.
Ask while they are still your customer.
Next: turn happy customers into proof.
Why it matters
Plenty of unhappy customers never complain. They say everything was fine, and you never find out why they did not return.
Say they came every week and spent twenty five dollars. That is thirteen hundred dollars a year, gone without a word.
The happy ones tell you what to keep. The unhappy ones tell you what to fix, privately, before it becomes a review.
The simple way
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Choose who to ask
Pick customers from your list, or put a QR code on the receipt.
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Send a short survey
FeedbackRobot sends it by email or text. One question, two taps, and a line if they want to say more.
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Read every answer in one inbox
Survey answers sit next to your reviews, so nothing gets lost.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
