For Hospitality & Travel · Grow · Video 4 of 4

Turn happy guests into proof

What you say about your hotel is advertising. What a guest says is proof, and it costs nothing. Here is how to put it to work.

Read the transcript

Whose word would you trust about a hotel? The hotel's, or the last guest's?

Your website says the beds are the best in town. So does every hotel's website.

Then James writes this. Maria at the front desk remembered our anniversary and sent up a card. Quietest room we've had in years.

You could not write that about yourself. And you did not pay for it. You earned it, with good service.

So why is it buried on page three of a travel site?

Put it where people decide. On your own website, beside the Book Now button. In your confirmation emails. On your social pages.

Because a guest who books with you directly is worth more. Say a travel site keeps sixty dollars of a four hundred dollar stay. That is sixty dollars back in your pocket when they book on your own site.

FeedbackRobot turns a review into a ready-made post in your colors. And it can collect a short video from a happy guest, with one link.

Always ask first. Their words are theirs to share.

Your best salespeople have already checked out. Let them speak.

That is the set. Start free at feedbackrobot.com.

Why it matters

Your website says the beds are the best in town. Nobody believes a website. They believe another guest.

An advert costs you money every time it runs. A guest's words cost you nothing, and you probably have some already, sitting in your five-star reviews.

Always ask first. Their words are theirs to share.

The simple way

  1. 1

    Pick a great review

    Choose the one that says what you would want a new guest to hear.

  2. 2

    Share it as a ready-made post

    FeedbackRobot lays it out in your colors, with a caption, for your website and social pages.

  3. 3

    Collect a short video

    Send a link and happy guests record a few words. You approve it before anyone sees it.

Try it on your own reviews

Start free. Connect your review sites and see your first drafted replies today.

More for Hospitality & Travel