For Hospitality & Travel · Respond · Video 2 of 4
Reply to every review
The next guest reads the review and then looks for your answer. Here is what silence costs, and a simple way to never leave a review unanswered.
Read the transcript
Two hotels. Same street, same price, same complaint.
A guest waited forty minutes to check in, and said so on Tripadvisor. Both hotels got that review.
At the first hotel, nothing sits underneath it. Just silence.
At the second, the manager answered. Sarah, I'm sorry. Forty minutes is not the welcome we want. We've changed how we stagger arrivals. Ask for me when you next stay.
Now you are a traveler choosing between them tonight. Which one do you book?
The review is identical. The reply is the difference. It tells every future guest that somebody here is paying attention.
And it is worth real money. Say one traveler a week picks the hotel that answered. At four hundred dollars a stay, that is more than twenty thousand dollars a year, for a few minutes of writing.
You do not even have to write it from scratch.
FeedbackRobot drafts a reply to every review, in your hotel's voice. You read it, change what you like, and post it. Nothing goes out without you.
Be the second hotel.
Next: ask every guest after checkout.
Why it matters
Someone deciding where to stay reads your reviews first. When a complaint has no reply under it, the silence tells them nobody is listening. That is a four hundred dollar booking you never knew you lost.
A reply changes the story without changing the review. It is written to one person, and read by everyone who comes after.
A reply takes a minute or two. The booking it can save is worth four hundred dollars, and more every time they return.
The simple way
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1
Bring every review into one place
Connect your review sites, so nothing is missed on one you forgot to check.
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2
Let FeedbackRobot draft each reply
Every review gets a draft in your hotel's voice.
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3
Read it, change what you like, and post it
Nothing is sent automatically. You have the last word on every reply.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
