For Professional Services · Respond · Video 2 of 4
Reply to every review
The next client reads the review and then looks for your answer. Here is what silence costs, and a simple way to never leave a review unanswered.
Read the transcript
Alan did not leave over bad work. He left over silence.
Read what Alan wrote. Three emails and two calls before anyone replied. The work was fine, but I felt like an afterthought.
The work was fine. He said so. He is leaving anyway.
Now think about who reads that review. Someone about to hire a firm, whose biggest fear is exactly this. Being ignored once the engagement letter is signed.
Your reply is your chance to show them how you communicate. So communicate.
Alan, I'm sorry. Nobody should chase us for a reply. Every client now gets an answer within one business day, and I check it myself. Please call me directly.
Notice what is not in there. Nothing about his matter. Nothing he told you in confidence. Just the service, and the fix.
That reply is worth a thousand dollar client, and every year they stay.
FeedbackRobot drafts it in your firm's voice. A partner reads it, and posts it.
Answer the review the way you wish you had answered the emails.
Next: ask every client after the work is done.
Why it matters
Someone deciding who to hire reads your reviews first. When a complaint has no reply under it, the silence tells them nobody is listening. That is a thousand dollar client you never knew you lost.
A reply changes the story without changing the review. It is written to one person, and read by everyone who comes after.
A reply takes a minute or two. The client it can save is worth a thousand dollars, and more every year they stay.
The simple way
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Bring every review into one place
Connect your review sites, so nothing is missed on one you forgot to check.
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Let FeedbackRobot draft each reply
Every review gets a draft in your firm's voice.
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Read it, change what you like, and post it
Nothing is sent automatically. You have the last word on every reply.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
