For Healthcare & Wellness · Respond · Video 2 of 4
Reply to every review
The next patient reads the review and then looks for your answer. Here is what silence costs, and a simple way to never leave a review unanswered.
Read the transcript
A patient complains online about a fifty minute wait. You have three ways to respond.
One. Say nothing. Everyone who reads it assumes it is true, and that you do not care.
Two. Defend yourself. We checked your file, and you arrived late. Now you have told the internet who your patient is, and what is in their record. Never do that.
Three. Answer the concern, without confirming anything about the person. Thank you for raising this. A long wait with no update is not the standard we set. We have changed how the front desk keeps people informed. Please ask for me.
No name. No details. Just a clinic that listens.
That is the reply the next nervous patient needs to see. And the appointment it wins is worth two hundred dollars, and more every year they stay.
FeedbackRobot drafts that kind of reply for every review. Careful, calm, and in your voice. You read it, and you post it.
Next: ask every patient after the appointment.
Why it matters
Someone choosing a clinic reads your reviews first. When a complaint has no reply under it, the silence tells them nobody is listening. That is a two hundred dollar appointment you never knew you lost.
A reply changes the story without changing the review. It is written to one person, and read by everyone who comes after.
A reply takes a minute or two. The appointment it can save is worth two hundred dollars, and more every year they stay.
The simple way
-
1
Bring every review into one place
Connect your review sites, so nothing is missed on one you forgot to check.
-
2
Let FeedbackRobot draft each reply
Every review gets a draft in your clinic's voice.
-
3
Read it, change what you like, and post it
Nothing is sent automatically. You have the last word on every reply.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
