For Healthcare & Wellness · Ask · Video 3 of 4
Ask every patient after the appointment
Unhappy patients often leave without a word. Here is what each one costs, and a simple way to ask everyone after the appointment.
Read the transcript
Here is a question your front desk asks every day. Was everything all right today?
And here is the answer they get every day. Yes, fine, thank you.
Nobody tells the truth across a counter, with other patients listening.
But on the drive home, they are thinking it. I waited forty minutes, and nobody told me why.
That thought has three places to go. To you, privately. To a review site. Or nowhere, and they simply book somewhere else next time.
A patient who quietly leaves takes four hundred dollars a year with them, every year.
So give the thought a private place to land.
After the visit, FeedbackRobot sends one short question by text or email. How was your visit? Two taps. A line if they want to add one.
Ask about the wait, the welcome, and how well things were explained. Never about their treatment.
Every answer lands in one inbox, and the unhappy ones are flagged for you the same day.
Fix the wait, and you keep the patient.
Next: turn happy patients into proof.
Why it matters
Plenty of unhappy patients never complain. They say everything was fine, and you never find out why they did not return.
Say they came twice a year, at two hundred dollars a visit. That is four hundred dollars a year, every year, gone without a word.
The happy ones tell you what to keep. The unhappy ones tell you what to fix, privately, before it becomes a review.
The simple way
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Choose who to ask
Pick patients from your list, or put a QR code at the front desk.
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Send a short survey
FeedbackRobot sends it by email or text. One question, two taps, and a line if they want to say more.
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Read every answer in one inbox
Survey answers sit next to your reviews, so nothing gets lost.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
