For Events & Entertainment · Respond · Video 2 of 4
Reply to every review
The next couple reads the review and then looks for your answer. Here is what silence costs, and a simple way to never leave a review unanswered.
Read the transcript
A restaurant can invite you back for a better meal. A venue cannot give anyone their wedding day again.
So when Emma and Jack write that the bar ran out of glasses and their coordinator vanished, there is no second chance with them.
There is only the reply. And it has two readers.
The first is Emma and Jack. For them, it needs to say sorry, by name, and mean it.
The second is every couple on a shortlist next year. For them, it needs to say what changed.
Emma and Jack, I'm sorry. Your coordinator should be within reach all evening, and a bar should never run short. We have changed both.
One reply. An apology for the couple who were let down. A promise for the couple who are deciding.
Leave it unanswered, and the next couple assumes it will happen to them. That is a five thousand dollar booking.
FeedbackRobot drafts the reply the day the review arrives. You read it, make it yours, and post it.
You only get one day with each couple. You get every day to answer for it.
Next: ask every couple after the event.
Why it matters
Someone choosing a venue reads your reviews first. When a complaint has no reply under it, the silence tells them nobody is listening. That is a five thousand dollar booking you never knew you lost.
A reply changes the story without changing the review. It is written to one person, and read by everyone who comes after.
A reply takes a minute or two. The booking it can save is worth five thousand dollars.
The simple way
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1
Bring every review into one place
Connect your review sites, so nothing is missed on one you forgot to check.
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2
Let FeedbackRobot draft each reply
Every review gets a draft in your venue's voice.
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Read it, change what you like, and post it
Nothing is sent automatically. You have the last word on every reply.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
